Projects Coordinator

Overview

The Projects Coordinator is integral to managing the deployment of banking software solutions, helping to plan, execute, and successfully deliver projects within defined timelines, budgets, and scopes. This role ensures coordination among diverse teams and stakeholders while adhering to compliance and governance standards.

Core Responsibilities

• Assist Project Managers in crafting detailed project plans, schedules, and documentation for software implementation in banking environments.
• Coordinate efforts across internal teams including development, quality assurance, support engineering, and leadership.
• Track project progress using suitable management tools and methodologies to ensure performance aligns with plans.
• Maintain accurate and traceable documentation for all phases: application, database, infrastructure, and configuration.
• Ensure all activities comply with PMO standards, company governance, and regulatory requirements.
• Organize and lead project meetings, documenting minutes, action items, and ensuring timely follow-up.
• Promote clear communication channels among all team members, client banks, and internal parties.
• Support change management and release procedures, including managing User Acceptance Testing (UAT) and environment readiness checks.
• Assist in project closure activities, including handover documentation and capturing lessons learned.
• Support operations oversight by working with the Operations Manager on daily activities, back-office processes, and post-deployment support.
• Prepare comprehensive reports and presentations reflecting operational status and project progress for various stakeholders.
• Conduct periodic reviews of operational workflows, Service Level Agreement (SLA) compliance, and standards adherence.
• Coordinate client support activities, track issue resolution processes, and ensure alignment with client strategies.
• Facilitate contract execution tracking and integrate operational deliverables with client engagement plans.
• Contribute to PMO initiatives focused on process standardization, governance improvement, and best practice adoption across projects.
• Participate actively in lessons learned review sessions and help implement corrective and preventive measures.
• Maintain PMO templates, tools, and centralized repositories for documentation and reporting.
• Engage in audit activities, health checks, and internal quality reviews to ensure readiness for compliance.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related discipline.
• Between 2 to 4 years of experience in project coordination or junior project management roles, ideally in software implementation or banking/financial sectors.
• Working knowledge of project management methodologies such as Agile, Waterfall, and Hybrid, along with PMI standards.
• Proficiency in Microsoft Office suite and project management tools like MS Project, Zoho Projects, or JIRA.
• Good understanding of the software development lifecycle and deployment procedures.
• Familiarity with banking concepts, payment systems, and financial software is highly preferred.
• Basic knowledge of API integration, system configuration, and enterprise software environments.
• Strong organizational, multitasking, and time management abilities to handle multiple projects simultaneously.
• Fluent verbal and written communication skills in both Arabic and English.
• Attention to detail with emphasis on accurate documentation and traceability.
• Effective problem-solving skills and analytical thinking.
• Capability to work both independently and collaboratively across teams.
• Strong skills in stakeholder engagement and client relationship management.
• A proactive attitude toward identifying process enhancements and operational efficiencies.

Preferred Certifications and Experience

• Certification such as PMP, PRINCE2, Agile, Scrum, or equivalent.
• Prior exposure to banking or financial institution clients.
• Experience with change and release management in enterprise settings.
• Understanding of regulatory compliance requirements within banking or finance.
• Familiarity with ProgressSoft’s product suite, including Instant Payment, Payment Hub, Check Clearing, ACH, Mobile Payment, Mandate Management.
• Experience coordinating User Acceptance Testing cycles and supporting production release efforts.