Project Support Manager

About Tower Insurance

As a proud New Zealand-based insurer, Tower Insurance challenges the norm and moves swiftly to turn ideas into action. We focus on creating straightforward and rewarding experiences for our customers and communities, aiming to protect the future of Aotearoa. Insurance, at its core, is about assisting people during unforeseen events, and doing right by our clients especially during difficult times gives our work real purpose.

Role Overview and Responsibilities

• Lead and drive projects and change initiatives by translating business priorities into clear, actionable plans, coordinating with stakeholders, and ensuring timely delivery.
• Collaborate with various teams such as Product, Pricing, Technology, Claims, Risk, Compliance, and Change to identify challenges and deliver practical solutions.
• Manage visibility and governance by overseeing risks, dependencies, reporting, and portfolio insights to enable informed decision-making and foster sustainable improvements.

Success Metrics for First 6-12 Months

• Effectively deliver key Property & Personal Underwriting (PPUW) projects and improvement initiatives, meeting milestones, managing risks, and realizing benefits.
• Build and maintain strong relationships across multiple departments, becoming a trusted partner in project delivery.
• Implement clear portfolio tracking and reporting mechanisms, providing leadership with insight into priorities, progress, resource capacity, dependencies, and risks.
• Establish robust governance and delivery procedures to ensure decisions, risks, and project outcomes are managed and documented thoroughly.
• Support sustainable operational enhancements that improve underwriting quality, operational efficiency, and customer satisfaction.

Candidate Requirements

• A minimum of five years' experience in project management, project delivery, business improvement, change delivery, or related fields.
• Strong project management capabilities enabling effective planning, prioritization, and delivery of multiple initiatives from initiation to closure.
• Demonstrated ability to cultivate trusted stakeholder relationships, influence decision-making, and coordinate cross-functional team efforts.
• Experience managing governance structures, risks, issues, dependencies, reporting, and structured decision-making.
• Excellent analytical and communication skills to address operational challenges and translate business requirements into executable plans.
• Understanding of insurance, underwriting processes, regulatory frameworks, and change management, complemented by a mindset geared toward continuous improvement and risk awareness.

Benefits and Perks

• 26 weeks of paid parental leave for primary caregivers and 4 weeks for partners.
• A paid day off on birthdays.
• 22 days of annual leave plus two additional days, with an option to purchase up to eight extra leave days.
• Wellness leave to support personal health and wellbeing.
• Opportunities for career development and advancement within the company.
• Flexible working arrangements along with a modern office environment in Auckland.
• Discounts on Tower insurance products.
• Free life insurance coverage.