Project / Product Manager

About the Company and Role

Since 2001, we have been deeply involved in enhancing the gaming experience through hardware and software solutions that benefit gamers globally. Our products are trusted by esports professionals worldwide, contributing to their success and earnings. We remain committed to innovating in the esports and gaming industries by offering tools that support both elite and casual gamers. While many on our team are gamers, this is not a prerequisite to join us, though you might find yourself drawn into gaming after a short time!

This position is within our Software and Services division, focusing on creating superior software products and services tailored to gamers.

Role Overview

We seek a Project/Product Manager who embraces shared ownership of products and is passionate about developing solutions that genuinely address gamers' needs. Collaboration with engineers, designers, and fellow product managers is central to this role to improve both products and operational processes. You should be a structured and proactive individual, adept at managing software projects, with strong skills in customer interaction and software development understanding. This role involves working across multiple functions and international teams while balancing customer demands, business goals, and development realities.

Key Responsibilities

• Gain comprehensive knowledge of our product portfolio, client landscape, and internal workflows.
• Engage deeply with current roadmap priorities, customer commitments, and support issues.
• Develop strong internal partnerships across engineering, QA, and product teams.
• Manage daily coordination of roadmap and customer delivery tasks.
• Lead follow-ups on product support and bug fixes with internal stakeholders.
• Maintain visibility on critical milestones, risks, dependencies, and customer expectations.
• Ensure alignment between customer requirements and internal development plans.
• Serve as a reliable liaison for customers and internal teams for planning and issue tracking.
• Oversee key customer and delivery activities independently.
• Lead product/project management for major customer accounts.
• Drive effective roadmap execution ensuring predictability, communication, and stakeholder collaboration.
• Enhance efficiency in delivery, boost customer satisfaction, and improve responsiveness of support.

Required Skills and Experience

• More than five years in product, project, or program management for software products.
• Previous work with B2B software offerings, particularly where customer-specific delivery is involved.
• Robust project management capabilities including planning, prioritizing, risk management, and stakeholder coordination.
• Experience collaborating actively in Agile or similar development environments.
• Demonstrated ability to foster cross-functional cooperation between product, engineering, QA, and customer-facing teams.
• Strong competency in customer communication and relationship management.
• Skill in managing issue resolution, support tracking, and bug-fix delivery methodically.
• Capacity to convert business and client requirements into actionable priorities.
• Fluency in both Mandarin and English communication.
• Ability to work autonomously while staying aligned with global groups.
• Experience with PC software, audio software, or OEM sectors is advantageous.
• Technical background or familiarity with software development cycles is a plus.

Work Environment and Benefits

Join a vibrant international team dedicated to crafting leading-edge audio software in the gaming laptop domain. Become part of a workplace filled with enthusiasts passionate about gaming and technological innovation, fostering collaboration and professional growth.