Strategic and Operational Project Manager

About Shift4 and Global Blue

Shift4 (NYSE: FOUR) is a leading commerce-enabling technology company simplifying complex payment systems globally, processing billions of transactions annually across diverse industries. Global Blue by Shift4 specializes in tax-free shopping solutions for international travelers, facilitating over 40 million transactions per year and connecting shoppers with brands worldwide.

Role Overview

Based in Riyadh, Saudi Arabia, and reporting to the KSA Country Manager, this position focuses on leading significant strategic and operational initiatives within a fast-paced international setting. The role serves as a vital link between strategic business goals and their execution through actionable plans, stakeholder engagement, and ensuring lasting business improvements.

Key Responsibilities

• Manage strategic and operational projects from inception through implementation, including post-project evaluation.
• Collaborate with stakeholders to define project goals, scope, milestones, budgets, governance, resources, and success criteria.
• Develop detailed project plans and provide transparent, decision-ready reports for senior management.
• Facilitate coordination among cross-functional teams such as Commercial, Merchant Services, Finance, Operations, Technology, and external partners.
• Track project progress against defined scope, timelines, budgets, and quality standards, initiating corrective measures when necessary.
• Proactively identify risks, dependencies, and bottlenecks; devise and implement mitigation strategies.
• Lead or assist in change management efforts to promote adoption of new procedures, technologies, and workflows.
• Conduct data-driven business case development involving research, financial modeling, and scenario evaluations.
• Align priorities and support decision-making in partnership with Commercial, Merchant Services, Finance, and Operations teams.
• Assist the KSA Country Manager in organizing and driving management team activities, serving as a trusted advisor.

Qualifications and Experience

• 5 to 8 years of project management experience, preferably within an international, fintech, financial services, or operations environment.
• Master's degree in Economics, Business, Finance, Project Management, or a related discipline.
• Established history of successfully executing complex cross-functional projects and collaborating with senior stakeholders.
• Advanced analytical and problem-solving abilities to convert data into practical recommendations.
• Expertise in business case creation, financial modeling, and management-level presentation development.
• Understanding of operational, system, and accounting workflows.
• Technical acumen with experience working alongside business and IT teams.
• Highly proficient in Excel and PowerPoint.
• Fluent in English, with excellent written and verbal communication skills.

Preferred Skills

• Familiarity with CRM and BI/reporting tools such as Salesforce, Strategy (formerly MicroStrategy), or Power BI.
• Experience in liaising with clients, public authorities, or regulatory bodies.
• Knowledge of project management methodologies and change management techniques.

About the Opportunity

This role offers exposure to strategic decision-making blended with hands-on project delivery in a collaborative international environment. Candidates will have the chance to impact business operations positively by driving cross-functional initiatives and translating innovative ideas into quantifiable outcomes.

Important Notes

Applicants must apply through official Global Blue channels only. Beware of fraudulent offers or requests for payments during recruitment; the company never solicits financial information. The employer is an Equal Opportunity Employer valuing diversity and prohibits discrimination based on race, color, sex, age, origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classifications.