Program Manager

About Tata Consultancy Services Asia Pacific

Join Tata Consultancy Services (TCS), a leader in digital innovation and sustainability, committed to building responsible businesses that care for communities and the environment. TCS is carbon neutral across multiple countries and delivery centers in Asia Pacific since 2022, with goals to reach net zero emissions by 2030. Our triple-bottom-line philosophy focuses on people, planet, and purpose. Our offices feature eco-conscious designs to reduce carbon footprints and promote energy efficiency. We actively encourage paperless operations, energy-saving initiatives, and employee participation in sustainability programs. As part of TCS, you contribute to innovation, excellence, and fostering a greener future through technology and talent.

Key Responsibilities

• Lead the complete delivery lifecycle of the Enterprise Billing & CRM Transformation Programme from initiation to go-live and transition to business-as-usual.
• Establish and oversee programme governance structures such as steering committees, executive forums, decision boards, and assurance reviews, including managing risks, actions, issues, and dependencies.
• Create and maintain integrated plans covering business, technology, data migration, integration, testing, deployment, and operational readiness.
• Supervise PMO activities including schedule and dependency oversight, reporting, delivery assurance, and compliance with governance protocols.
• Coordinate workstreams like Billing, CRM, Data, Integration, Testing, Migration, Deployment, Operations, and Hypercare to ensure seamless delivery.
• Manage relationships with internal teams, client stakeholders, vendors, system integrators, and external partners to secure effective programme execution.
• Ensure that contractual milestones, deliverables, service levels, and partner commitments are achieved.
• Deliver executive-level status updates covering programme health, budget, risks, issues, KPIs, dependencies, and benefits realization.
• Oversee quality assurance efforts and activities including System Integration Testing (SIT), User Acceptance Testing (UAT), cutover, deployment, business and operational readiness, and go-live preparations.
• Champion business change management, adoption strategies, security compliance, regulatory adherence, and mentor programme leaders to cultivate a high-performing delivery team.

Desirable Experience

• Knowledge of Utilities/Energy domain, SAFe Agile framework, Data Migration, and System Integration.
• Experience with Billing & CRM transformation initiatives.
• Understanding of customer lifecycle management including billing, collections, payments, and customer service operations.
• Background managing SaaS vendors and enterprise platform rollouts.
• Involvement in large-scale ERP, CRM, or Customer Transformation programmes.

Why Join TCS New Zealand

• Competitive salary aligned with the Australian market alongside performance incentives and comprehensive benefits.
• Opportunities to work with leading enterprises and global expert networks impacting local and international markets.
• Supportive leadership encouraging innovation, initiative, and open collaboration.
• Commitment to continuous career development including learning programs, certifications, and clear career progression pathways.
• An inclusive environment prioritizing diversity, respect, and collaboration.
• Access to global certifications, leadership programs, and emerging technology exposure.

Who We Are Looking For

• Individuals passionate about technology and transformational change.
• Professionals driven by curiosity, innovation, and lifelong learning.
• Collaborative team players motivated by a purpose-driven work setting.
• People dedicated to creating meaningful impact for clients, communities, and society.

Our Values and Community

• Core values include Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity guiding our growth and teamwork.
• Over 600,000 associates in 55+ countries connected by a shared mission to innovate and impact globally.
• Trusted partner to Australia’s top sectors like financial services, government, retail, healthcare, and telecom.
• Strong commitment to sustainability, digital inclusion, and community engagement within Australia and worldwide.
• An empowered workplace embracing diversity, equity, and accessibility.

Equal Opportunity Statement

Tata Consultancy Services is an equal opportunity employer. Applications are welcomed and considered regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any legally protected traits.