Data Operations Lead/Manager

About Tata Consultancy Services (TCS) Asia Pacific

Tata Consultancy Services is a global leader in IT services and consulting, committed to sustainable development through digital innovation. Since 2022, TCS has maintained carbon-neutral operations across multiple countries and centers in Asia Pacific, with a long-term goal of net zero emissions by 2030. Our offices emphasize eco-friendly designs and encourage sustainable initiatives such as paperless operations and energy efficiency, fostering an environmentally responsible work culture. Joining TCS means being part of a mission to drive sustainability through technology and talent.

Key Responsibilities

• Own the complete lifecycle of data operations delivery, covering enterprise Data & AI platforms, analytics, and reporting functions.
• Act as the main onsite lead, cultivating strong relationships with senior customer stakeholders.
• Ensure operational excellence by maintaining platform reliability, availability, performance, and service quality.
• Oversee service governance activities including operational reviews, SLA and KPI management, escalation handling, risk mitigation, and continuous improvement initiatives.
• Provide technical leadership involving Databricks, Power BI, Data Engineering, DataOps, and enterprise data platforms.
• Manage onsite and offshore teams effectively, ensuring clear task prioritization, accountability, and delivery of outcomes.
• Lead critical incident, problem resolution, and root cause analysis across various technology teams.
• Govern change, release cycles, production readiness, and smooth transition of new data products into business-as-usual operations.
• Promote platform resilience by enhancing monitoring, automation, operational efficiency, and service maturity.
• Collaborate with customers, technology partners, and vendors to convert technical risks into actionable business recommendations.

Technical Skills Required

• Expertise in Data & AI Operations and Platform Operations
• Proficiency with Azure Databricks and Power BI
• Experience with ITIL and Service Management frameworks
• Skilled in managing Incident, Problem, Change, and Release processes
• Strong stakeholder and service delivery management capabilities

Why Join the TCS New Zealand Team

• Competitive salary and rewards aligned with the Australian market, including performance incentives and comprehensive benefits.
• Opportunity to work with leading Australian enterprises and gain global exposure.
• Supportive leadership committed to fostering innovation and collaboration.
• Clear career growth with continuous learning, certifications, and mobility options.
• An inclusive culture valuing diversity, respect, and meaningful collaboration.
• Access to structured learning programs, leadership development, and emerging technology exposure.

Ideal Candidate Attributes

• Passion for technology and business transformation.
• Curious, innovative mindset with a commitment to lifelong learning.
• Enjoy working collaboratively in purpose-driven environments.
• Motivated to make a tangible impact on clients, communities, and society.

Additional Information

• TCS employs over 600,000 associates in 55+ countries, with strong local presence in Australia across multiple industries.
• Firm commitment to sustainability, digital inclusion, and community engagement.
• Dedicated to fostering diversity, equity, and accessibility within the workplace.
• TCS is an equal opportunity employer valuing all qualified candidates regardless of race, gender, religion, or other protected characteristics.