Program Manager - Bengali Speaking, Trust & Safety

About the Team

The Market Risk Management (MRM) team focuses on addressing risks emerging from the interaction between global safety frameworks and the unique political, regulatory, and cultural contexts of various regions. By leveraging market-specific data alongside cross-functional insights, the team crafts strategies to handle Trust & Safety risks, protect users, and maintain effective global safety standards across different markets.

Role Overview

As a Program Manager within the Market Risk Management team, your responsibility will be identifying and evaluating risks within regional communities, working collaboratively across teams to mitigate emerging threats. You will ensure that policies, programs, and systems jointly protect users and prevent abuse, particularly focusing on the Bangladesh market and the broader APAC region. Your expertise will guide improvements in safety measures and strategic directions, fostering trust inside and beyond the Trust and Safety department. The role involves initiating and leading projects, driving operational enhancements, advocating for policy updates, and establishing new processes. You will coordinate with experts from public policy, legal, communications, product, operations, and policy functions to achieve these goals.

Key Responsibilities

• Generate internal reports analyzing public perceptions and identified risks to guide mitigation strategies and detect trends, enabling cross-functional collaboration to develop effective solutions reducing emerging risks across business lines.
• Design risk prevention strategies and processes tailored to the Bangladesh market on TikTok platforms, addressing safety concerns including youth safety, hate speech, and cyberbullying.
• Partner closely with internal stakeholders across Trust & Safety and other departments such as Content Policy, Product Management, Data Analytics, Operations, Public Policy, and Communications. Identify, assess, and resolve safety-related gaps or product issues to advance community well-being and user safety while optimizing product features and strategies.
• Work on multiple platform features including Video, Live streams, comments, follows/likes, and account management using both qualitative and quantitative methods to detect community risks and develop features and procedures to mitigate them. Lead project definitions, scoping, implementation, and execution in coordination with cross-functional teams.

Required Qualifications

• Comprehensive knowledge of User Generated Content (UGC) social platforms and an understanding of APAC's political, regulatory, and cultural landscapes.
• Fluency in Bengali language, both oral and written, essential for covering Bengali-speaking markets.
• Strong awareness of Trust & Safety challenges and operational aspects.
• Experience in program, project, or product management, preferably within safety, risk control, or anti-spam strategy domains, demonstrating excellent time management and problem-solving abilities.
• Proficient in handling large datasets with capabilities in data analysis, interpretation, and reporting using Excel tools such as Pivot Tables, Functions, and Charts; familiarity with SQL is an advantage.
• Adept at working in fast-paced environments, demonstrating flexibility and responsiveness to daily challenges.
• Practices resilience and prioritizes self-care to manage the psychological and emotional demands of the role.

Preferred Qualifications

• Expertise and cultural knowledge of the APAC region.
• Minimum of three years’ experience handling Trust & Safety matters and user-generated content platforms.

Additional Information - Trust & Safety Context

This role frequently deals with content including images, videos, and text relating to everyday scenarios as well as sensitive issues like bullying, hate speech, child safety, depictions of harm, and animal welfare. Consequently, exposure to potentially harmful content is expected on a daily basis.

Recognizing the psychological challenges associated with maintaining platform safety, comprehensive programs supporting mental and physical well-being are provided. The organization fosters a collaborative, person-centered approach to employee wellness throughout their tenure.

About the Company

The employer is a leader in short-form mobile video with a mission to inspire creativity and bring joy. Headquartered in Los Angeles and Singapore, it has global offices in major cities worldwide, supporting a diverse and innovative workforce.

Why Join Us

The company emphasizes creativity, authenticity, and connection, supported by a global and diverse team working together to make meaningful impact. With a culture that values curiosity, humility, resilience, and continuous iteration, employees are encouraged to innovate and grow in a dynamic environment.

Diversity and Inclusion

Committed to fostering an inclusive workplace, the employer values diverse skills, experiences, and perspectives, mirroring the broad community the platform serves. The organization actively celebrates diversity and aims to maintain an environment where all voices are welcomed and respected.