Professional Services Architect

Your Role at Dynatrace

As a Professional Services Architect at Dynatrace, you will oversee the technical soundness, feasibility, and success of complex engagements. Your role blends architecture, consulting, and leadership to craft scalable, maintainable, and commercially sound solutions that advance customers' observability, automation, and digital transformation initiatives.

Collaborating with customers, partners, and internal teams, you will define solution strategies, implementation plans, governance models, and operational standards while ensuring achievable commitments. You will enhance delivery capabilities by mentoring consultants, promoting best practices, and contributing to methodology and architectural standards development within Dynatrace Professional Services.

Key Responsibilities

• Conduct customer discovery sessions, architecture workshops, and technical advisory meetings to grasp business goals, technical needs, operational hurdles, and success factors.
• Design and oversee scalable Dynatrace solutions and deployment architectures spanning enterprise, cloud, and cloud-native settings, aligning implementations with customer requirements and leading industry practices.
• Ensure architectural quality and delivery preparedness of projects, confirming solutions are scalable, maintainable, commercially viable, and aligned with measurable customer outcomes.
• Establish implementation strategies, onboarding methods, governance frameworks, operational protocols, and transition plans to foster sustained platform adoption and success.
• Advise customers on observability strategies and efficient use of Dynatrace features and ecosystem integrations to boost operational resilience, service performance, and business value.
• Architect and guide integrations between Dynatrace and enterprise platforms such as cloud services, IT service management solutions, security systems, CI/CD pipelines, and other operational tools.
• Lead architectural input for requests for proposal (RFP), information (RFI), and proposals by setting solution strategies, validating requirements, and contributing to scoping, estimation, assumptions, acceptance criteria, dependencies, and delivery risk assessments to ensure commitments are realistic.
• Work closely with Product, Support, Engineering, and other internal teams to address complex customer needs, technical issues, and product enhancement opportunities.
• Mentor consultants, partners, and technical teams by reviewing designs, sharing best practices, creating reusable assets, and fostering delivery excellence organization-wide.
• Stay current on modern observability, cloud-native technology, automation, security, and operational best practices to provide authoritative architectural guidance and thought leadership.

Qualifications and Key Skills

• typically over 8 years of experience in enterprise technology consulting, solution architecture, observability, platform engineering, SRE, cloud computing, application performance, or IT operations with a track record managing complex customer engagements.
• Proven expertise designing and implementing enterprise-scale solutions in hybrid and multi-cloud environments.
• In-depth practical understanding of contemporary application architectures, including microservices, containers, Kubernetes, serverless technologies, APIs, distributed systems, messaging, databases, and typical enterprise middleware.
• Strong knowledge of telemetry and observability standards such as OpenTelemetry, OTLP, logs, metrics, tracing, event data, topology, service-level objectives, and data quality controls.
• Familiarity with software delivery and operations practices including CI/CD, infrastructure as code, GitOps, SRE methodologies, incident/problem/change/capacity management, and DevSecOps principles.
• Capability to produce clear architecture diagrams, decision documentation, implementation blueprints, governance frameworks, executive communications, and technical documents.
• Experience leading structured workshops, balancing priorities, identifying risks, influencing stakeholders without formal authority, and presenting technical details from engineering up to C-level executives.
• Strong commercial acumen and delivery savviness including scope management, estimation, assumption validation, dependencies, acceptance criteria setting, and defining outcome-based value.
• Possession or pursuit of industry certifications in cloud, observability, automation, security, IT operations, or related areas is desirable.
• Requirement to earn Dynatrace Associate Certification within two months and Professional Certification within six months of employment.
• Commitment to ongoing learning and maintaining pertinent technical certifications.

Preferred Experience

• Background in architecture or transformation roles within regulated sectors such as government, financial services, telecommunications, or other complex enterprises.
• Experience architecting enterprise observability operating models, centers of excellence, platform-product frameworks, or governance structures.
• Knowledge of platforms and tools including ServiceNow, major cloud providers, Kubernetes ecosystems, OpenTelemetry, automation/orchestration solutions, CI/CD workflows, infrastructure as code approaches, and security toolchains.
• Expertise in executive-level value realization, adoption metrics, ROI storytelling, quarterly business reviews, and outcome-driven roadmap planning.
• Active contributions to technical communities via reusable tools, training, publications, conferences, blogs, or mentoring.

Travel and Professional Development

• Occasional travel to customer sites, regional events, or training sessions may be necessary based on business needs and policies.
• Ongoing professional development is essential to stay updated with the Dynatrace platform and industry trends.
• Participation in field observations, strategic workshops, internal training, and industry gatherings is expected.

Why Join Dynatrace?

• Dynatrace is a leading company in unified observability and security solutions.
• The company fosters a culture of excellence and offers competitive compensation designed to reward high performance.
• Employees engage with top cloud providers such as AWS, Microsoft Azure, and Google Cloud, collaborating globally with key partners on strategic alliances.
• This role offers the chance to work at the forefront of innovation with Dynatrace Intelligence, the world’s first agentic operations system combining deterministic and agentic AI to automatically analyze and recommend next best actions.
• More than half of the Fortune 100 companies are active Dynatrace customers, reflecting the company's significant market presence.