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Product Support Engineer

Euler Motors

Bhubaneswar, Odisha, India · Full Time

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Experience
2–5 yrs
Salary
—
Openings
1
Posted
1 week ago
Work mode
In office
Education
Diploma or B.Tech / B.E. in Mechanical, Electrical, Automobile or related Engineering disciplines
Eligibility
Applicants must have completed B.Tech / B.E. in Electrical and Electronics Engineering (EEE), Automobile Engineering, Mechanical Engineering, Electrical Engineering, or hold a Diploma in Mechanical, Electrical, or Electronics Engineering.
Resume
Required to apply

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Job description

About Euler Motors

Euler Motors, established in 2018, is a pioneering manufacturer of electric vehicles (EVs) aimed at commercial sectors, with a dedication to integrating the latest engineering advancements into high-performance products. Their mission involves producing smart, data-driven vehicles that function as intelligent systems providing real-time insights into vehicle performance and operations for superior reliability.

Role Overview and Responsibilities

  • Efficiently address customer grievances ensuring resolutions are met within the stipulated turnaround times.
  • Conduct thorough Root Cause Analysis for significant vehicle malfunctions.
  • Offer expert technical assistance to mechanics during on-field assignments.
  • Perform field inspections and prepare detailed failure analysis documentation.
  • Collaborate with research and development teams to support product enhancements and engineering modifications.
  • Manage the execution of Engineering Change Notices (ECN/ECR) across operational fleet vehicles.
  • Guarantee timely completion of all preventive maintenance schedules.
  • Provide training and guidance to mechanics on diagnostic techniques, troubleshooting methodologies, and service protocols.
  • Drive enhancements in vehicle availability and elevate the quality of service by continuously refining operational processes.

Candidate Profile and Requirements

  • Diploma or Bachelor's degree in Mechanical, Electrical, Automobile Engineering or related disciplines.
  • Minimum 2 to 5 years experience in electric vehicles, automotive, or commercial vehicle service operations.
  • Proven skills in vehicle diagnostics and troubleshooting.
  • Comprehensive knowledge of vehicle system architectures and service workflow.
  • Demonstrated experience conducting Root Cause Analysis (RCA).
  • Strong communication capabilities and adeptness in managing customer relationships.
  • Willingness and ability to undertake substantial travel for field support activities.

Why Work at Euler Motors?

  • Engage with one of India's fastest-growing electric vehicle OEMs.
  • Gain experience with state-of-the-art electric vehicle technologies.
  • Opportunity for a dynamic and accelerated career path.
  • Collaborative environment promoting innovation and teamwork.
  • Direct interaction with leadership and product engineering divisions.

Minimum education

Diploma / ITI / Vocational

How they work

Communication Problem Solving Adaptability Customer Focus

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