- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
The Business Platform Product Operation team at BytePlus dedicates itself to enhancing BytePlus's cloud business models and supporting enterprise clients in adopting cloud technologies to boost business innovation, reduce costs, and provide superior user experiences. This role contributes towards achieving these goals by managing operational support across the entire customer journey.
Key Responsibilities
- Offer operational support to sales teams, end customers, and service teams throughout the customer lifecycle, improving user acquisition and experience via user center and product console management.
- Create and maintain comprehensive platform-related knowledge assets such as help documents, tutorials, and videos, delivering training to both internal staff and external users.
- Collect, consolidate, and verify functional requirements from various teams and users to ensure clarity and effectiveness.
- Develop and oversee project plans coordinating cross-functional resources, stakeholder involvement, timelines, and dependencies, to guarantee successful project completion.
- Facilitate stakeholder alignment—including business owners, engineers, and designers—on task prioritization and website updates.
Preferred Qualifications
- Bachelor’s degree or higher with a minimum of three years’ experience in product management.
- Experienced in analyzing business requirements and designing systems for cloud commercial support platforms, including ordering, payment, invoicing, and contracting functionalities.
- Demonstrated skills in product and project management practices.
- Excellent interpersonal, organizational, and collaborative capabilities.
- Fluency in Mandarin, both written and spoken, is mandatory due to close cooperation with product teams based in mainland China.
About ByteDance
Established in 2012, ByteDance's mission focuses on fostering creativity and enriching lives. It operates several influential products such as TikTok, Lemon8, CapCut, Pico, and domestic platforms like Toutiao, Douyin, and Xigua, connecting millions worldwide.
Why Work With Us
ByteDance centers its culture on inspiring creativity, embracing innovation, and inclusivity. Employees are encouraged to embody curiosity, humility, and impact-oriented thinking fostered by an "Always Day 1" mindset to drive meaningful progress.
Diversity and Inclusion
The company is devoted to cultivating a diverse and inclusive workplace that values varied perspectives, skills, and experiences, reflecting the global communities it serves.
Minimum education
Bachelor's Degree