- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About Wolt
Wolt is dedicated to crafting innovative technology that brings convenience, joy, and economic opportunity to neighborhoods globally. Starting in 2014 with restaurant food delivery, we have expanded to delivering a wide variety of items, currently serving over 500 cities in 30 countries. In 2022, we integrated with DoorDash to accelerate our global growth and impact.
Working at Wolt offers a challenging yet rewarding environment where you will advance your skills and contribute meaningfully to the business. We seek entrepreneurial, proactive individuals for an exciting journey of growth and innovation.
Role Overview
We are looking for a Product Manager to join our Courier and Delivery Experience (CDX) team. This role is pivotal in creating exceptional courier and consumer delivery interactions, continuously innovating the delivery process with a forward-thinking approach. The CDX team enhances every delivery touchpoint from the courier app's initial usage through to order completion at the doorstep, balancing marketplace product mechanics, operational realities, and safety considerations. Your work will directly impact how dependable Wolt feels to customers and how fulfilled couriers feel in their roles.
Key Responsibilities
- Devise and refine courier experiences to ensure couriers feel appreciated and supported throughout their delivery journey.
- Improve delivery efficiency by blending operational insights with thorough understanding of courier needs.
- Drive enhancements to the courier onboarding process and delivery lifecycle through new features and process improvements.
- Lead projects that influence courier engagement, delivery performance, and overall satisfaction metrics.
- Shape the evolution of the live delivery experience, including courier interactions with merchants at pickup and with consumers at delivery, via the Courier app interfaces.
- Collaborate closely with engineering, design, product, and operations teams to define a clear vision and roadmap for courier and delivery experience products.
- Work alongside business stakeholders to align courier experience initiatives with larger strategic goals and cross-team endeavors.
Candidate Profile and Expectations
- Possess multiple years of product management experience focused on consumer-facing products.
- Proven ability to develop user-centered products addressing complex UX challenges.
- Experience in supporting cross-disciplinary teams and promoting operational excellence in dynamic, high-pressure environments.
- Track record of successfully building products that drive collaboration across engineering, data, design, and operations.
- Exemplary ownership mindset, collaborative skills, and attention to detail ensuring product execution matches the vision.
- Strong capability in defining, implementing, and tracking meaningful Objectives and Key Results (OKRs) aligned with organizational goals.
- Strategic thinker who devises solutions benefiting couriers, operational workflows, and customer satisfaction across the company.
- Excellent stakeholder management skills, adept at engaging with a variety of internal teams, external partners, and executive leadership in a visible role.
Compensation and Benefits
Compensation will be negotiated and will include a combination of monthly salary and DoorDash RSUs, giving you a stake in the company's growth and success.
Diversity Commitment
We are dedicated to fostering an inclusive workplace that reflects diverse perspectives and experiences, fostering innovation by ensuring everyone has the opportunity and resources to excel.
Additional Information
Beware of recruitment scams; we never ask for money or sensitive financial information during hiring.