Process Executive – UAE Customer Verification
Kochi, Kerala, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
The Purple Patch Technologies is seeking enthusiastic and confident Customer Verification Executives to join the UAE customer verification team based in Kochi, Kerala. This full-time position welcomes both freshers and experienced candidates who aspire to develop careers in customer service and UAE-based business operations. Immediate joining candidates are preferred.
Key Responsibilities
- Manage and track incoming sales leads using platforms like Google Sheets and WhatsApp.
- Conduct phone-based verification and validation of sales leads following established CPR and quality standards.
- Respond to customer queries professionally, delivering accurate and positive information.
- Ensure the initial customer call is completed within an 8-minute turnaround time.
- Identify disputed cases and communicate them effectively with the Sales Team and Management.
- Maintain up-to-date and precise records of disputes and validations on tracking platforms.
- Stay informed about modifications in products, operational processes, and CPR guidelines.
- Handle multiple product verifications including eLife, PP, and HW.
- Report any detected irregularities or malpractice regarding sales cases to the Team Manager promptly.
- Participate in scheduled training sessions, reviews, and quality feedback meetings.
- Consistently uphold accuracy, quality, and professionalism throughout the validation process.
Qualifications and Skills
- Freshers are welcome to apply; prior experience in telecalling, customer service, verification, or UAE processes is advantageous.
- Proficiency in English and Hindi languages is mandatory for verbal communication.
- Strong interpersonal and customer handling skills with confidence in phone conversations.
- Basic computer literacy is required.
- Ability to work effectively in a fast-paced, target-driven environment.
- Attention to detail and adherence to process guidelines.
- Preference given to candidates available for immediate joining.
Benefits and Growth Opportunities
- Direct exposure to a UAE-based business process.
- Comprehensive training and ongoing process support.
- Opportunities to strengthen customer communication and professionalism.
- Career advancement possibilities for high-performing employees.
Ideal Candidate Profile
The ideal candidate is an energetic, confident individual with excellent communication skills in both English and Hindi. They should be comfortable engaging customers over the phone and eager to learn and grow within the role and the company.