Process Associate - Customer Support (International Voice)

About the Company and Location

Outpace Consulting Services is hiring for a leading ITES company located in New Town, Kolkata. They offer opportunities for both freshers and experienced candidates in various customer support roles, accommodating multiple communication channels and domains.

Job Profiles and Compensation

• Profile 1: Customer Support (Non-Voice) for fresh graduates or undergraduates. Salary ranges from INR 14,000 to 15,000 in-hand, plus one-way cab facility and INR 1,400 travel allowance. Includes rotational shifts and five working days per week with two rotational offs.
• Profile 2: Customer Support (Ecommerce Voice) for fresh graduates or undergraduates. Salary is INR 15,000 in-hand with similar benefits as above and shift schedules.
• Profile 3: Customer Support (Travel Voice) for fresh graduates or undergraduates. Salary ranges from INR 20,000 to 23,000 in-hand with same facilities and shift pattern.
• Profile 4: Customer Support (International Travel Voice) for experienced candidates with minimum one year in international calling. Compensation up to INR 3.9 LPA with an in-hand salary of up to INR 25,000 plus one-way cab, INR 1,400 travel allowance, and incentives. Salary hike can be up to 30% over the previous salary capped at the maximum offer.

Roles and Responsibilities

• Respond to customer inquiries through voice or non-voice mediums, delivering accurate and timely support.
• Effectively listen and probe to assess customer concerns to provide relevant solutions.
• Assist customers on product, service, order, or travel assistance depending on the assigned process.
• Ensure professional communication to maintain a positive customer service experience.
• Document customer interactions and resolution details accurately in the system.
• Adhere to quality standards, productivity goals, SLAs, and process guidelines.
• Escalate unresolved or critical issues to the appropriate teams as necessary.

Work Schedule and Benefits

• Five-day work week with two rotational off days.
• Rotational shift timings.
• Provision of one-way cab service.
• Travel allowance of INR 1,400 per month.
• Opportunities available for both freshers and experienced personnel.

Application Process

Interested candidates are encouraged to express their interest via WhatsApp by sending 'Hi' to 9151555419. Limited openings are available so prompt applications are advised.