Principal Workflow Architect - ServiceNow Platform (Integration & Data)

Company Overview

Founded in San Diego in 2004 by Fred Luddy, ServiceNow has emerged as a global leader delivering AI-enhanced cloud solutions to over 8,100 customers worldwide, including the majority of Fortune 500 companies. Their platform integrates people, systems, and processes to enhance productivity and organizational efficiency.

Team and Role Summary

The Expert Services Team within the Customer Excellence Group collaborates closely with customers to drive adoption, satisfaction, and value realization through implementation and advisory services. Within this team, the ServiceNow Platform practice focuses on partnering with diverse departments like Finance, Procurement, IT, and HR across global clients.

As a Principal Workflow Architect, you will serve as a trusted advisor and architect, designing complex, scalable solutions on the ServiceNow platform. You will lead integration efforts, ensuring best practices and optimal outcomes for customers.

Responsibilities

• Partner with customers to maximize their ServiceNow investment and align solutions with their business and technological demands.
• Function as the chief technical representative between development teams and clients, maintaining solution quality and consistency.
• Lead architectural workshops including cloud and on-premise solutions, as well as integrations.
• Design technically robust solutions that meet detailed client requirements through Agile methodologies, ensuring manageability, scalability, security, and user engagement.
• Undertake hands-on development utilizing ServiceNow capabilities such as Flow Designer, REST APIs, JavaScript, HTML, CSS, Single Sign-On, Domain Separation, and Mid-servers.
• Address and escalate technical challenges to expedite resolution and optimize critical workflows.
• Enhance best practices continuously to improve service delivery.
• Mentor ServiceNow staff and partner personnel to develop technical expertise.
• Collaborate with pre-sales teams to scope sophisticated projects involving complex integrations and security considerations.
• Demonstrate thought leadership by contributing to industry webinars, white papers, and community forums focused on Low Code technologies.
• Engage with internal product teams, offering insights and feedback to inform future platform innovations.
• Travel within the Middle East and Africa region as required for customer engagements and project needs.

Qualifications

• Proven experience integrating AI technologies to enhance workflows, decision-making, or problem-solving processes.
• Consulting background within enterprise environments, with capability to influence architectural decisions.
• Expertise in designing and deploying future-state workflows from perspectives of people, processes, and technology.
• Knowledge of on-premise self-hosted environments and corresponding architectures.
• Technical proficiency or willingness to develop skills in SaaS and on-premise technologies including XML, HTML, Angular, JavaScript, relational databases, LDAP, SAML/SSO, REST, SOAP, GraphQL, Web Services, Linux, database servers, and load balancers.
• Experience with or enthusiasm to expand knowledge in ServiceNow NowAssist products.
• Exceptional communication and presentation capabilities.
• Strong advisory skills related to product strategies aligned with business priorities.
• Excellent interpersonal skills and customer-oriented mindset, capable of working effectively within diverse teams.
• Fluency in both Arabic and English languages is mandatory.

Additional Information

Work Personas: ServiceNow supports flexible work arrangements ranging from remote, to hybrid, to office-based roles dependent on operational requirements.

Equal Opportunity Employer: ServiceNow is committed to providing equal employment opportunities without discrimination on any legally protected basis.

Accommodations: Candidates requiring accommodations during the application process can request assistance to ensure an inclusive experience.

Export Control: Employment is contingent upon obtaining any necessary export control authorizations in compliance with relevant regulations.