Premier Service Manager (Qatari National)

About the Role

Join HSBC's Premier relationship team as a Premier Service Manager, a pivotal position designed to deliver an exceptional customer experience to high-value Premier clients. This role supports Premier Wealth Relationship Managers (PWRMs) by managing business-as-usual activities, enhancing client satisfaction, improving sales quality, and driving growth in acquisitions, recurring income, and overall client relationships.

The Premier Service Manager serves as a primary point of contact for clients, especially when the PWRM is unavailable, and may also assist with credit or lending support depending on market needs. Establishing strong, value-driven relationships with clients is essential for success in this role.

Responsibilities

• Support a team of Premier Wealth Relationship Managers in meeting and exceeding wealth KPIs through effective management of daily activities.
• Act as first client contact in the absence of the PWRM, delivering client-centric service and support.
• Provide credit and lending assistance to the PWRM as market requirements dictate.
• Maintain thorough knowledge of banking products and services relevant to wealth and Premier banking to ensure high-quality client service.

Candidate Requirements

• Excellent interpersonal and empathetic skills combined with strong decision-making capabilities.
• Previous experience in retail or Premier banking networks preferred.
• Strong understanding of core products, Premier propositions, and wealth product processes.
• Familiarity with relationship management systems and branch operational procedures.
• Awareness of KYC, Customer Due Diligence (CDD), Anti-Money Laundering (AML) practices, and relevant regulatory compliance.
• In-depth knowledge of HSBC’s Premier banking services and relevant lending systems.
• Ability to function effectively as part of a team with collaborative skills.
• Strong communication, influencing, and sales skills to provide client-focused solutions.
• Alignment with the regional Global Wealth Strategy and ability to independently plan activities.
• Ambition to uphold the highest standards in delivery to both clients and colleagues.
• Capability to set challenging goals and persistently achieve them with determination.
• Authenticity and engagement skills to drive quick and effective results.
• Sound judgment to make decisions that protect both HSBC and its clients.

Additional Information

HSBC values diversity and inclusion, fostering an environment where employees are respected and continuously developed. The bank offers flexible working and supports professional growth, acknowledging that diverse ideas lead to innovation and sustainable business growth.

Employment applications will be managed following HSBC's Privacy Statement.