Pre-Sales Engineer

Overview

The Pre-Sales Engineer is primarily responsible for providing technical expertise and coordinating closely with the Sales team on various technical matters. These include account penetration strategies, pre-sales implementation, solution architecture, and training. This role demands building strong partnerships with clients and partners and actively driving business through multiple technical activities.

Main Responsibilities

• Serve as a technical authority on solution design related to company products and services.
• Collaborate with Sales to develop targeted account penetration plans and meet designated objectives.
• Formulate specific accounts for products, services, and corresponding sales initiatives.
• Assist Sales during the qualification phase, deliver technical presentations, solution proposals, high-level designs, and product demonstrations.
• Manage and lead proof of concepts (POC), requests for proposals (RFP), and effectively close deals from a pre-sales and implementation standpoint.
• Foster robust relationships with partners and customers to achieve sales goals.
• Lead technical discussions and sales calls.
• Oversee integration and value realization of company products within customer/partner IT environments.
• Ensure prompt and accurate completion of pre-sales documentation.
• Develop and deliver training and support content for partners and customers.
• Handle after-hours support queries on assigned rotations and escalate critical matters appropriately.
• Utilize systems such as salesforce.com CRM to manage leads, opportunities, and deal registrations for process efficiency.

Qualifications and Experience

• Bachelor’s degree in Computer Engineering, Computer Science, or related disciplines.
• Between 2 to 5 years of experience working with PCs, laptops, printers, workstations, accessories, and other client computing devices.
• Experience with brands such as HP Inc., Lenovo, Dell, Acer, and ASUS is highly desirable.
• Candidates from outside the UAE will be considered.
• Flexibility to be based in either Dubai or Abu Dhabi.
• Proven pre-sales experience in solution design, customer engagement, preparing technical proposals, RFPs/RFQs, tenders, product demos, and bill of materials (BOM) creation.
• Comfortable participating in a commercial role focused on meeting sales targets and supporting revenue.
• Experience collaborating with channel partners, distributors, resellers, or enterprise clients will be advantageous.