Pre Sales Associate
Mdepot Retail Technologies Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 28,000 – INR 38,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Company Overview
Material Depot is revolutionizing India's home decor retail industry by becoming a leading platform for interiors such as tiles, laminates, and wall decor. By leveraging a direct-to-manufacturer supply chain and dynamic online catalogues, the company delivers trend-responsive collections with competitive pricing and consistent service across orders. Serving over 10,000 homes, Material Depot is accelerating the transformation of the ₹100,000 crore interior market to be more accessible and efficient.
Key highlights include being one of Bangalore's largest home interior retailers, collaborating with over 1000 designers and architects, achieving profitability within three years with around $5 million annual revenue, and securing about $10 million in Series A funding backed by Accel, Stellaris, and other global investors.
Role Summary
The Pre Sales Associate will serve as the primary point of contact for customers engaging via the website, marketing efforts, or inbound inquiries. The role emphasizes understanding client needs, qualifying leads according to specific criteria, and facilitating seamless transition to the design consultant team. This position demands excellent communication skills, goal orientation with respect to targets and SLAs, adherence to processes, and a confident demeanor.
Responsibilities
- Engage prospective customers via calls and WhatsApp within stipulated service level agreements.
- Assess and qualify customer inquiries based on defined qualification criteria.
- Record detailed and accurate customer information and conversation points into the CRM system.
- Ensure timely updates of lead status, follow standard operating procedures, and maintain CRM data cleanliness.
Required Profile
- Superior verbal communication abilities.
- Comfortable operating under targets, key performance indicators, and SLAs.
- Disciplined and focused on process adherence.
- Self-assured and confident in customer interactions.
Compensation
Monthly salary range: ₹28,000 to ₹38,000.
Industry
Retail