Porter/Valet Attendant

About The Tasman Hotel

Located steps from Hobart’s waterfront and premier dining and attractions, The Tasman, a Luxury Collection Hotel, combines Modern Contemporary, Art Deco, and Heritage architecture. Featuring 152 elegantly appointed rooms and suites, enhanced by curated local artwork, it embodies the authentic spirit of its destination.

Role Overview

As a Porter/Valet Attendant, you will be the welcoming face of the hotel, delivering personalized and warm service from guests' arrival to departure. Responsibilities include assisting with luggage, managing valet parking, escorting guests to their rooms, and ensuring smooth, exceptional guest experiences throughout their stay.

Key Responsibilities

• Greet guests warmly and professionally during arrival and departure, providing customized, courteous service.
• Efficiently and safely park and retrieve guest vehicles in a timely fashion.
• Assist guests with luggage handling, including delivery, collection, and secure storage.
• Escort guests to their accommodations and furnish them with detailed introductions to hotel amenities and services.
• Anticipate guest requests and respond swiftly, maintaining high service standards at all interactions.
• Offer accurate information and tailored recommendations about the hotel, local attractions, and transportation options.
• Maintain impeccable cleanliness and presentation of the hotel entrance, porte cochère, and lobby areas.
• Work collaboratively with Front Office and other hotel departments to ensure seamless guest arrivals and departures.
• Handle guest belongings carefully, preserving confidentiality and security.
• Adhere strictly to safety protocols, security rules, company policies, and valet driving procedures.
• Consistently uphold Marriott and Luxury Collection brand standards in all guest engagements.
• Support Front Office with additional operational responsibilities as needed.

Candidate Profile

• A genuine enthusiasm for hospitality and delivering outstanding guest service.
• Prior experience in hotels, hospitality, customer service, or valet roles is preferred.
• Holds a current, unrestricted Australian Driver’s Licence with confidence driving both automatic and manual vehicles (preferable).
• Familiarity with Opera Property Management System (PMS) is advantageous.
• Strong communication and interpersonal skills.
• Professional appearance coupled with a positive and proactive attitude.
• Ability to work efficiently in fast-paced settings while maintaining attention to detail.
• Effective team player capable of nurturing cooperative relationships across departments.
• Willingness to work on a flexible, rotating roster, including weekends, evenings, and public holidays.
• Must have full Australian work rights.

Benefits and Lifestyle Perks

• Become part of a supportive, experienced, and progressive team.
• Enjoy a unique employment experience within The Tasman environment.
• Access extensive benefits and discounts applicable to you, family, and friends across 10,000+ Marriott properties worldwide.
• Opportunities for professional growth, development, and continuous learning.
• Engage in wellbeing programs supporting both personal and professional wellness.
• Live a balanced lifestyle with proximity to premier events and experiences across Tasmania.

Diversity and Inclusion

Marriott International is an equal opportunity employer committed to cultivating a diverse workforce and an inclusive, people-first culture. Discrimination on any protected basis, including disability or veteran status, is not tolerated.