Policy Processing Assistant

Job Overview

This role supports the fulfillment of all classes of commercial insurance policies, ensuring timely and accurate policy processing.

Key Responsibilities

• Handle processing tasks for various commercial lines policies.
• Manage a processing portfolio to meet designated turnaround times for policy fulfillment.
• Ensure the accuracy of policy documents and adherence to standard operating procedures and guidelines.
• Contribute to the rollout of new business models and workflows.
• Participate in User Acceptance Testing (UAT) as necessary.
• Support additional duties or activities as assigned.
• Take accountability for monitoring business and regulatory compliance risks, applying appropriate mitigation strategies.
• Stay informed on industry trends related to compliance, emerging threats, and technologies to better protect the company.
• Proactively communicate potential concerns or risks and share risk management best practices.

Qualifications and Experience

• Possession of a degree or an equivalent professional qualification.
• 3 to 5 years minimum relevant experience in group insurance, employee benefits, or account management roles.
• Strong interpersonal skills with the ability to build and maintain relationships effectively.
• Demonstrated energy, service orientation, and customer focus.
• Ability to adapt, remain resilient, and work independently under pressure.
• Excellent communication and soft skills to nurture long-term relationships.
• High integrity, responsibility for personal work, and a positive, team-oriented attitude.
• Proactive in process improvement and open to embracing change.

Core Competencies for Success

• Embody and promote the company's Core Values in daily activities and interactions.
• Exhibit a high degree of integrity and accountability.
• Initiate and support continuous improvements and accept change readily.
• Manage compliance risks effectively by implementing mitigating measures.
• Maintain awareness of industry developments in compliance and threats, identifying and reporting risks proactively.

About the Company

Founded in 1908, Great Eastern is a leading insurer trusted across Singapore and Malaysia, with over S$100 billion in assets and more than 16 million policyholders, including participation in government schemes. It operates through three main channels: agency force, bancassurance, and financial advisory. The group also has a presence in Indonesia and Brunei. Financial ratings include "AA-" by S&P, attesting to its strong creditworthiness. As a subsidiary of OCBC, Singapore's longest-established bank, it benefits from the parent company’s robust financial standing and recognition as one of Asia’s safest banks.

Additional Information

Work location: SG-GE Changi, Singapore.

Recruitment Notice: The company does not accept unsolicited resumes from recruitment agencies and is not liable for any fees related to such submissions.