Policy Deployment Lead - Generative AI and Emerging Technologies

Role Overview

We are seeking a Policy Deployment Lead specializing in Generative AI Safety and Emerging Products to join our Trust & Safety team in Singapore. This critical role acts at the nexus of technology and policy, fostering innovation while safeguarding our user community. The candidate will be responsible for designing and operationalizing safety frameworks and governance mechanisms for AI-powered and novel product features across various data types including text, image, audio, video, and other multimodal systems.

Key Responsibilities

• Drive the creation and implementation of scalable policy frameworks, governance protocols, and moderation workflows tailored to Generative AI products and diverse business verticals.
• Collaborate with Product, Engineering, Operations, Quality Assurance, and Artificial Intelligence teams to enforce policy modifications, develop evaluation frameworks, and craft moderation strategies alongside quality management systems.
• Support the enhancement and scaling of evaluation tools and infrastructure including benchmarking methods, data set creations for evaluation, golden set strategies, prompt governance workflows, automated evaluation mechanisms, and policy-ground-truth generation pipelines.
• Develop and sustain robust operational feedback loops, quality inspection processes, calibration systems, and change management workflows to elevate consistency, moderation standards, and scalability.
• Distill complex safety and policy mandates into clear operational guidance, training content, evaluation techniques, and actionable processes applied across multi-modal products.
• Identify operational inconsistencies and deployment issues using data analytics, root cause investigation, and stakeholder input, coordinating cross-functionally for continual workflow and policy refinement.
• Advance organizational scalability by developing foundational operational documents, governance tools, standard operating procedures, case repositories, certification protocols, and internal tooling systems.

Minimum Qualifications

• A minimum of 5 years' experience in Trust & Safety, content policy, governance strategy, program management, or related operational roles.
• Well-versed in content moderation ecosystems, policy enforcement workflows, and operational quality control.
• Proven ability to collaborate effectively across Product, Engineering, Operations, Data Science, AI/ML, and QA disciplines.
• Capability to convert ambiguous policy issues into scalable procedural frameworks and operational solutions.
• Strong analytical skills combined with project execution capabilities, able to manage ambiguity and multiple priorities simultaneously.
• Excellent communication skills for translating complex challenges into accessible language for diverse stakeholders.
• Adaptability and sound judgment, open to modifying approaches based on evolving information, user input, product shifts, or emerging market trends.

Preferred Qualifications

• Experience with Generative AI safety, governance, type evaluation, policy deployment, or AI moderation solutions.
• Knowledge of evaluation techniques including benchmarking, golden sets, auto-labeling systems, and policy-based datasets.
• Competence in designing or running training, calibration, certification, and quality assurance programs at scale.
• Familiarity with multimodal AI applications, prompt engineering, generation of synthetic data, and human-in-the-loop evaluation methodologies.
• Strong decision-making ability balancing policy consistency, pragmatic scalability, operational concerns, and product demands for global markets.

Work Environment and Wellbeing

The role involves interaction with potentially distressing content such as bullying, hate speech, child safety issues, harm depictions, and animal cruelty on a regular basis. We emphasize transparency about these hazards and provide comprehensive support programs focused on physical and mental health throughout employment. Our commitment to holistic wellbeing involves collaborative and innovative approaches to foster a supportive environment.

About the Company

Our company is a leading platform for short-form mobile video content. With headquarters globally and a strong presence in Singapore, our mission centers on inspiring creativity and spreading joy. We prize a culture of curiosity, resilience, and teamwork, maintaining an "Always Day 1" philosophy to drive continuous innovation and impact.

Diversity and Inclusion

We are dedicated to maintaining an inclusive workplace that values employees' unique skills, experiences, and viewpoints. Reflecting the diversity of communities we engage with worldwide, we strive to create a culture that celebrates varied voices and perspectives.

Additional Information

Applicants with current authorization to work in Singapore without visa sponsorship will be prioritized.