Planner

About the Role

Join Mears Group PLC, the UK's leading repairs, maintenance, and regeneration service provider, as a Planner based in Rainham, London. This permanent full-time position offers a competitive annual salary of £28,927.92. Work hours are Monday to Friday, 8:00 AM to 5:00 PM, totaling 42.5 hours per week.

Key Responsibilities

• Efficiently scheduling operatives and subcontractors to optimize resource use and ensure on-time repair completion.
• Daily monitoring and updating of repair jobs, including managing appointments, follow-up work, and overdue tasks.
• Supporting IT system usage by ensuring operatives update their PDA devices and correctly entering schedule of rates.
• Maintaining effective communication with residents, operatives, and stakeholders to keep all parties informed.
• Collaborating closely with administrators, supervisors, and contractors to deliver a smooth service.
• Providing coverage for other planners during absences and attending meetings or training sessions as necessary.
• Adhering strictly to company policies and health and safety protocols.
• Assisting with reporting and performance tracking to meet KPIs and targets.
• Prioritizing emergency and urgent repair jobs to reduce disruption for residents.
• Keeping accurate records, data, and documentation for auditing and compliance purposes.
• Contributing to continuous improvement initiatives by suggesting enhancements to planning and scheduling processes.
• Offering general administrative support to the repairs team as needed.

Required Skills and Experience

• Proficient IT skills, including experience with job management or scheduling software.
• Background in scheduling and planning multi-trade repairs using appointment systems.
• Capability to allocate work orders effectively to trade operatives.
• Excellent time management, organizational abilities, and communication skills.
• Strong customer service orientation with the capacity to handle difficult situations professionally.
• Good knowledge of repairs and maintenance workflows.
• Ability to work independently as well as collaboratively within a team.

Desirable

• Previous experience in a similar role, particularly within social housing settings.

Benefits and Additional Information

• 25 days of annual leave, plus bank holidays.
• Access to a leading pension scheme.
• Annual company Fun Day as a token of appreciation from leadership.
• Paid volunteering leave supporting community engagement aligned with social value goals.
• Employee perks via Mears Rewards, including discounts on groceries, holidays, eye care, share save scheme, and more.
• Family-friendly workplace policies.

Applicants must have the legal right to work in the UK; this position does not offer visa sponsorship. Employment is contingent on passing background, identity, and security checks. Mears Group is an equal opportunity employer embracing diversity and is recognized as a Disability Confident employer.

We actively support veterans through the Armed Forces Covenant and have received high honors for our commitment to those transitioning from military to civilian careers. Candidates are encouraged to share background information voluntarily to aid social mobility efforts; this will not affect application outcomes.