Personal Support Worker

About Care Portal Australia

Care Portal Australia operates as both an Aged Care and Registered NDIS Provider focused on delivering compassionate, dependable, and person-centered support. The organisation aids older individuals and those living with disabilities to maintain safety, independence, and confidence within their homes and communities. Services provided are tailored to uphold each individual's independence, wellbeing, and quality of life through respectful and personalised care.

As an NDIS Registered Provider, Care Portal Australia collaborates closely with participants and their families to ensure that supports align with personal needs, preferences, and goals. The care team specializes in personal care, daily living support, domestic assistance, community access, transport, companionship, and individualized services, all rooted in dignity, respect, and compassion.

Role Overview

Based in Auburn, NSW, this full-time, on-site Personal Support Worker role involves delivering direct support to older adults and people with disabilities within their homes and community environments. Key responsibilities include assisting with personal care such as hygiene, mobility, dressing, and safe equipment use. The role requires support for everyday tasks like meal preparation, light housekeeping, medication reminders (within authorised scope), and accompanying clients to appointments and social or community events.

The worker will monitor client wellbeing, promptly report any changes or concerns, meticulously document care provided, and adhere to individualised care plans in compliance with NDIS or aged care requirements. Collaborating with families, carers, and allied health professionals is essential. The role demands adherence to safeguarding and risk management standards while promoting autonomy, dignity, and choice in all interactions.

Qualifications and Skills

• Proven experience as a Support Worker or in a comparable direct care position, emphasizing person-centred care practices.
• Excellent interpersonal capabilities including empathy, patience, and trust-building with diverse clients and families.
• Knowledgeable in safeguarding, risk management, and safe work procedures relevant to aged care and disability support.
• Strong communication skills enabling precise documentation and collaborative teamwork.
• Basic technical aptitude to assist clients with simple devices, applications, or communication aids.
• Possession or pursuit of a qualification such as Certificate III or IV in Individual Support, Aged Care, Disability, or equivalent.
• Current certifications in First Aid and CPR, alongside clearances like police checks or Working With Children Checks as required.
• Familiarity with NDIS and aged care regulatory frameworks, cultural competence, and the flexibility to work varied shifts.