Personal Assistant - Human Resource

Job Overview

This role involves delivering both administrative and strategic support to the Chief Human Resource Officer (CHRO) to ensure efficient management of priorities, seamless coordination of activities, and effective support for HR and organizational initiatives within MTN Ghana's Human Resource division.

Key Responsibilities

• Efficiently manage the CHRO’s calendar, appointments, meetings, travel plans, and daily agenda to prioritize tasks and optimize executive time usage.
• Coordinate and manage meeting requests, engagements, and communications on behalf of the CHRO.
• Prepare daily briefing materials, executive summaries, meeting packets, notes, presentations, and related documents to facilitate informed decision-making and leadership activities.
• Handle all correspondence including emails, memos, reports, and confidential communications ensuring professionalism and prompt responses.
• Oversee the organization and delivery of Board, Board Subcommittee, Executive Committee (ExCo), and other governance documentation and reports.
• Compose agendas, minutes, action logs, and follow-up reports for meetings, and monitor completion of agreed action items.
• Serve as the main point of contact between the CHRO’s office and both internal and external stakeholders, promoting strong communication and collaboration.
• Maintain and nurture solid working relationships with executives, senior management, business partners, and key stakeholders throughout the company.
• Draft, review, and coordinate reports, presentations, speeches, communication content, and executive correspondence efficiently.
• Compile and coordinate regular Human Resource reports, dashboards, and executive updates weekly, monthly, quarterly, and annually.
• Track departmental projects, strategic endeavors, milestones, risks, and deadlines, reporting progress and escalating challenges as needed.
• Support implementation, monitoring, and reporting of governance, risk management, compliance, and strategic initiatives in the HR division.
• Assist in budgeting, procurement, expense tracking, and other administrative processes to support departmental operations.
• Manage office logistics, resource planning, and administrative duties to ensure smooth functioning of the CHRO’s office.
• Handle sensitive and confidential information with utmost discretion, integrity, and professionalism.
• Identify and recommend improvements to streamline operations, enhance administrative and governance workflows, and improve reporting effectiveness for the CHRO’s office.

Context

• Operate within a fast-moving, highly competitive telecommunications and ICT sector.
• Navigate a multi-regulated business environment prioritizing environmental, social, and governance factors.
• Work in a matrixed, project-driven organization embracing evolving methods and regionalized structures.
• Contribute to localization goals that align with business and government priorities.
• Engage across a multinational context applying HR best practices from the broader group.
• Coordinate with unionized teams and uphold a performance-driven, culturally diverse workplace.
• Collaborate with internal and external partners to foster productive relationships.

About MTN

MTN values a purpose-driven culture focused on understanding and supporting its people to thrive professionally and personally. It aims to cultivate a positive workspace that promotes creativity, innovation, productivity, and meaningful achievements. The organization is built on strong relationships and shared purposes aligned with its core values which emphasize care, agility, respect, integrity, and inclusion.

Educational Qualifications

• First degree in Social Science, Psychology, Management, or another related discipline.

Experience Requirements

• At least three years of experience serving as a Personal Assistant to a C-suite executive.

Knowledge and Competencies

• Proficiency with advanced Microsoft Office applications including Microsoft Power platform and Co-pilot.
• Expertise in managing communication and correspondence at an executive level.
• Familiarity with meeting and event coordination tools.
• Strong capability in data and information management.
• Experience in travel and logistics coordination.
• Knowledge of executive support systems and related software.
• Skillful preparation of presentations, documents, and reports.
• Competence in business writing and formal reporting.
• Exceptional stakeholder engagement abilities.
• Project management skills.
• Understanding of standard office procedures and practices.

Personal Attributes

• Driven and innovative with a proactive approach to achieving results and continuous self-improvement.
• Excellent interpersonal skills encompassing self-leadership, customer orientation, collaboration, coaching, and teamwork.
• Trustworthy and ethical with strong professional integrity.
• Focused and efficient with the ability to prioritize and work collaboratively.
• Strong communication skills including written, verbal, reporting, and presentation abilities, with dedication to organizational goals.
• Analytical thinker with a global perspective and strong problem-solving aptitude.
• Effective negotiation and influence skills.

Core Values and Behaviors

• MTN’s foundational values: Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.
• Vital behaviors expected: Complete Candor, Complete Accountability, Active Collaboration, and a focus on execution (“Get it done”).

Work Environment

• Flexible work arrangements: ability to work anywhere and anytime.
• Capability to self-manage and lead others.
• Strong personal responsibility.

Application Process

Applicants are to reference the job code MTN-HR037-2026 in email subject lines and ensure resumes are named accordingly. Applications must reach the company by 3rd September 2026. Only shortlisted candidates will be contacted. Candidates should also express which of the MTN Live Y’ello values resonates with them most, within 250 words.