Pega Customer Decision Hub Architect
Dubai, United Arab Emirates · Full Time
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- Experience
- 4–10 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Role Summary
We seek a proficient Pega Customer Decision Hub (CDH) Architect to design, develop, and deploy customer decisioning solutions that drive real-time personalized engagement through multiple channels. This role centers on crafting Next-Best-Action strategies and integrating decisioning logic within the Pega platform.
Primary Duties
- Develop Next-Best-Action (NBA) strategies using Pega CDH tools.
- Configure decision strategies, engagement policies, and arbitration mechanics.
- Create solutions for both real-time and batch decisioning within Pega.
- Collaborate closely with business analysts and stakeholders to convert business needs into technical implementations.
- Interface Pega CDH with external systems via APIs, event-driven designs, and data streams.
- Set up adaptive models and predictive analytics features within CDH.
- Engage in code reviews, debugging sessions, and system performance tuning.
- Assist in testing, deployment, and ongoing production support.
- Adhere strictly to Pega development best practices and guardrails.
Required Expertise
- Strong practical experience with Pega Customer Decision Hub (CDH).
- Familiarity with Next Best Action Designer (NBAD) components.
- Solid understanding of decision strategies, engagement policies, arbitration, and adaptive models.
- Knowledge of Customer Profile Designer and Pega PRPC architecture including case management.
- Experience integrating Pega with external platforms using REST, SOAP, and APIs.
- Working knowledge of Agile or Scrum software development methodologies.
Preferred Credentials
- Certifications such as Pega Certified Senior System Architect (CSSA) or Pega Decisioning Consultant.
- Experience in marketing decisioning, customer personalization, or engagement technologies.
- Understanding of data analytics techniques and customer segmentation strategies.
- Experience within Banking, Financial Services, or Telecom industries is advantageous.
Experience Requirements
A minimum of 4 years and up to 10 years of IT experience overall, with at least 2 years of direct hands-on work with Pega Customer Decision Hub is required.