Partner Services Representative

Overview

As a Partner Services Representative at Global Payments Inc., you will be responsible for supporting end-to-end partner operations and acting as the main liaison between partners and our internal teams. You will channel the voice of the partner throughout the organization while ensuring timely and professional communication in alignment with service level agreements.

Key Responsibilities

• Provide comprehensive operational support from start to finish.
• Represent the partner's interests effectively within the company.
• Manage communications with partners via assigned channels.
• Offer insights regarding current or potential service-related issues.
• Manage partner expectations professionally.
• Respond promptly to inquiries while maintaining service commitments.
• Develop deep understanding of partner priorities, challenges, and initiatives to build trusted advisory relationships.
• Anticipate needs and potential issues proactively, suggesting operational improvements that deliver tangible business benefits.
• Coordinate communication among partners and both internal and external stakeholders.
• Gather and transfer information between partners and relevant departments to resolve concerns or provide answers.
• Collaborate across functions to diagnose problems, implement solutions, prevent recurrence, and communicate outcomes back to partners.
• Analyze reports to identify trends and aid in issue resolutions.
• Create and manage processes related to Partner Services, becoming an expert resource on internal knowledge.
• Champion improvements that foster business growth and strengthen partner support.

Candidate Profile

• Strong expertise in customer support principles and best practices.
• Solid understanding of devices and related processes.
• Proven ability to maintain excellent relationships with business customers, stakeholders, and team members.
• Familiarity with indirect sales models.

Preferred Experience

• At least two years of operational experience involving account management or customer support.

About the Team and Company Culture

The team at Global Payments Inc. is diverse and globally distributed, collaborating to achieve success consistently. They pride themselves on learning opportunities and career development within a supportive and energized environment. Team members are encouraged to think like clients, take ownership, and foster innovation, making the company a dynamic place to grow professionally.