Partner Relations Manager

About the Role

We seek motivated and enthusiastic professionals fluent in Swahili to join our team as Partner Relations Managers. The core duties involve building strong partner connections, enhancing retention strategies, and promoting product engagement aligned with company objectives.

Key Responsibilities

• Design and execute retention initiatives aimed at boosting partner loyalty and maximizing their lifetime value according to company goals.
• Serve as the primary liaison for partners, providing customized support to nurture strong relationships.
• Track partner satisfaction levels and gather feedback to enhance their experience and tailor engagement strategies.
• Analyze partner activity to identify opportunities for upselling and customizing offerings.
• Keep abreast of company products and promotions and communicate these effectively to partners.
• Provide suggestions and ideas for platform improvements to the Business Development team.
• Stay informed on industry trends, competitive environment, and best retention practices to continuously refine company efforts.
• Perform any additional duties as assigned relevant to partner relations.

Qualifications and Requirements

• Bachelor's degree in a business-related field is required.
• A minimum of two years of experience in a similar role is essential.
• Experience within the financial services sector is highly advantageous.
• Fluency in Swahili and excellent written and oral command of English are mandatory.
• Proven ability to cultivate and sustain strong business relationships.
• Strong interpersonal and communication skills.
• Results-driven with resourcefulness and resilience under pressure.
• Capability to function independently and manage workload efficiently.

Benefits

• Competitive salary package.
• Engaging and intellectually challenging work environment.
• Ongoing personal development and opportunities for international training.

Recruitment Process

• Initial introductory discussion with Talent Acquisition.
• Detailed first interview with the prospective team.
• A role-specific take-home assignment to demonstrate skills.
• Final interview stage to conclude the selection process.

Additional Information

All applications will be handled with full confidentiality.