Partner Operations Associate

About Wolt

Wolt develops technology to simplify and enhance neighborhood commerce globally. Founded in 2014 focusing on restaurant food delivery, it now facilitates delivery of nearly everything in over 500 cities across 30 countries. Since joining forces with DoorDash in 2022, Wolt continues ambitious global expansion.

Working at Wolt means engaging in a challenging yet highly rewarding environment where employees grow, build, and deliver intensively. Self-starters with entrepreneurial spirit thrive here.

Within Germany, Wolt supports thousands of restaurant partners ranging from single locations to large chains. The Partner Operations team serves as their primary support contact, managing daily requests and helping partners leverage the platform effectively.

Key Responsibilities

• Serve as the initial contact for restaurant partners via phone and email, managing a ticket queue and driving resolution or escalation.
• Handle day-to-day account management tasks such as updating menus, resolving payment queries, and explaining new features.
• Identify opportunities for partners to maximize their platform usage through promotions, ad campaigns, or menu improvements.
• Manage win-back processes by understanding partners’ concerns when considering leaving and negotiating effective solutions.
• Report recurring issues to improve processes and reduce repeated questions.
• Maintain accurate and organized records to ensure team-wide visibility of partner status.

Candidate Profile

• Experience in customer support, hospitality, administration, or account management roles.
• Proficiency operating a ticketing or CRM system, as this is central to daily tasks.
• Comfortable engaging with partners both by telephone and email, including handling difficult conversations.
• Able to follow documented processes while applying sound judgment for atypical cases.
• Interest in business-oriented discussions, such as promoting campaigns or retention efforts.
• Fluent German language skills at C1 level or higher and excellent English communication.

Benefits and Perks

• Competitive salary, openly discussed early in the hiring process.
• Flexible working hours and entitlement to 30 days of paid vacation annually.
• Discount on Wolt orders.
• Subsidies for Urban Sports Club membership and BVG public transit tickets.
• Modern office equipment provided.
• Complimentary coffee, soft drinks, and fruit at the office.
• Weekly all-hands meetings and frequent team social events.

Additional Information

The Partner Operations team in Germany consists of five associates plus a team lead, and this role is to expand the team. Applicants can expect a transparent recruitment process involving an initial call, manager interview, and practical exercise based on actual partner cases.

Wolt is committed to diversity and inclusion, fostering a welcoming and supportive workplace for all backgrounds.

Note: Wolt and its parent company DoorDash do not request any payment or sensitive financial information during recruitment. Beware of scams.