Outlet Manager

Job Overview

Become an integral part of a globally renowned hospitality team as an Outlet Manager, where your role transcends beyond managing a hotel dining outlet's routine operations. You will be instrumental in delivering extraordinary experiences that brighten guests' days and create memorable stays.

Key Responsibilities

• Oversee day-to-day outlet operations, ensuring exemplary guest service, superior product quality, meticulous inventory and cost control, profitability, effective marketing, accurate budgeting, and strict adherence to policies and procedures.
• Ensure outstanding guest satisfaction by continuously evaluating service and product quality, addressing concerns promptly, and proactively enhancing the dining experience.
• Lead, mentor, and develop the outlet team by supervising daily tasks, conducting performance reviews, fostering professional growth, and recognizing accomplishments to maintain a motivated and high-performing workforce.
• Drive revenue enhancement through innovative marketing campaigns, effective upselling methods, and strategic promotions aimed at maximizing food and beverage sales and overall profitability.
• Manage recruitment processes including interviewing and onboarding, to secure talented team members who uphold high service and operational standards.
• Maintain strict compliance with health, safety, sanitation, and alcohol service regulations ensuring wellbeing for guests and staff alike.

Qualifications and Attributes

The successful candidate embodies core values centered on hospitality, integrity, leadership, teamwork, accountability, and a proactive, urgent approach to workplace challenges. A genuine passion for delivering warmth and exceptional guest experiences is essential.

About the Employer

Hilton stands as a global leader in hospitality, welcoming over 3 billion guests worldwide while fostering an award-winning workplace culture recognized by Great Place to Work and Fortune. The brand is committed to setting industry standards and supporting team members through their career advancements.

Employee Benefits

• Exclusive travel privileges including up to 110 nights at discounted rates starting at $40 USD per night globally through the Go Hilton travel program.
• Paid parental leave available for eligible employees, extending to partners and adoptive parents.
• Access to Crisis Concierge services providing compassionate support during personal loss.
• Extensive mental health support via the Care for All hub and Employee Assistance Program offering free counseling in many locations.
• Note: Benefits availability varies by location and is governed by specific program terms and conditions.