ORM Executive

Position Overview

We are seeking an Online Reputation Management (ORM) Executive for a significant Public Sector Digital Communications initiative based in Dehradun, Uttarakhand. The ideal candidate should have 2 to 3 years of relevant experience.

Key Responsibilities

• Track and analyze comments, mentions, conversations, and the overall sentiment on social media platforms.
• Manage citizen inquiries, complaints, and digital dialogs with professionalism and promptness.
• Detect misinformation, sensitive topics, and potential threats to reputation; escalate these concerns as necessary.
• Collaborate closely with Content, Social Media, Public Relations, and Trend & Analysis teams.
• Maintain Online Reputation Management trackers and prepare daily performance reports.
• Provide real-time support during major campaigns, announcements, and events to manage online reputation effectively.

Candidate Requirements

• Fluency in Hindi and English languages is mandatory.
• Capability in social listening and sound judgment.
• Knowledge of Garhwali or Kumaoni languages is advantageous.
• Experience in public sector, political arena, public affairs, or digital communications is preferred.

Additional Information

The role primarily demands handling public-oriented digital communication for a government project. The candidate should exhibit strong communication skills and the ability to work effectively under public scrutiny.