ORM Executive

About the Company

Value4Brand is a prominent digital marketing and online reputation management (ORM) agency headquartered in New Delhi. They are actively seeking qualified ORM Executives to join their team.

Job Responsibilities

• Oversee and respond promptly to any negative feedback or comments across social media platforms in real time.
• Monitor all mentions, tweets, reviews, news, and comments continuously on various social media channels.
• Work closely with internal teams to ensure timely preparation and submission of daily monitoring reports and press release tracking documents.
• Maintain strong oversight and control over ORM operational activities.
• Escalate issues to the appropriate stakeholders, manage trackers, send reminders, and ensure closure of open items with concerned parties.
• Coordinate with customer service and related teams to resolve complaints or queries, ensuring that responses are posted on the corresponding digital channels within set turnaround times.
• Utilize social media listening tools effectively to detect relevant mentions.
• Be proactive in real-time reporting of brand mentions.

Qualifications and Skills

• Possess a bachelor's degree or an equivalent combination of education and experience.
• Have 3 to 4 years of relevant professional experience in business development within the industry.
• Exhibit strong communication and interpersonal capabilities.
• Demonstrate a proven track record in planning and executing successful development strategies.
• Be goal-focused and driven.
• Have familiarity and practical knowledge of social media listening tools.