Operations Officer

About Us

Longbridge is a Singapore-headquartered company delivering an AI-powered brokerage platform designed for global investors. Established in March 2019, it boasts a comprehensive technology-driven trading infrastructure facilitating market access. The group holds 22 financial licenses across regions such as the US, Hong Kong, and Singapore, and has attracted over USD 150 million in strategic funding from key financial institutions. Its subsidiary, Long Bridge Securities Pte. Ltd., operates under a Capital Markets Services Licence (CMS101211) issued by the Monetary Authority of Singapore, functioning as an Exempt Financial Adviser.

Key Responsibilities

• Manage post-launch support for brokers and Wealth Management operations, along with daily system maintenance to ensure trading platforms operate smoothly and efficiently.
• Offer operational assistance and clarify functional aspects to brokers, encompassing trading processes, settlement workflows, and system capabilities.
• Proactively detect, classify, and evaluate operational issues; identify affected modules and coordinate with Product, IT, and Project Management teams to resolve concerns promptly.
• Oversee system operations to spot irregularities and collaborate with internal teams for swift problem resolution.
• Provide support in troubleshooting system and business issues related to Hong Kong and US equities, client onboarding, funding, corporate actions, IPOs, and application usage.
• Participate in incident management activities including cause analysis, documentation, and stakeholder communication.
• Work jointly with cross-function teams such as IT and Product to optimize service delivery and refine workflows.
• Leverage intelligent customer service and internal tools to improve responsiveness and service quality.
• Assist in audit processes, risk management, and compliance adherence.
• Perform additional responsibilities as assigned.

Requirements

• Bachelor’s degree or higher in Finance, Business, Information Systems, or related fields.
• At least 3 years of experience working in brokerage, wealth management, or trading system operations.
• Background or strong understanding of the Wealth Management sector is beneficial.
• Excellent interpersonal and coordination skills to interact effectively with cross-functional teams.
• Strong analytical capabilities with meticulous attention to detail.
• Proficient in English; knowledge of Chinese is preferred to engage stakeholders in the Greater China region.