Operations Manager - Luxury Hotel

About the Role

We are searching for an experienced hospitality professional to oversee operational excellence at a top-tier luxury hotel located in Downtown Dubai. The Operations Manager will spearhead all hotel functions, ensuring outstanding guest satisfaction, efficient operations, and financial health aligned with brand standards.

Primary Responsibilities

• Develop strategic plans and prepare the hotel's annual budget.
• Monitor and control budget expenses, analyzing variances to optimize cost efficiency.
• Track operational performance against KPIs and steer continuous enhancements.
• Exemplify corporate service standards to maintain brand consistency.
• Enforce compliance with SOPs and policies to guarantee consistent guest experiences.
• Continuously review and refine operational procedures to boost profitability and efficiency.
• Collaborate with Sales and Marketing teams to create campaigns aimed at maximizing revenue and occupancy.
• Lead recruitment, staff development, and retention efforts to build high-performing teams.
• Promote a culture of accountability by setting and monitoring clear performance metrics.

Candidate Profile and Requirements

• Bachelor’s degree in Hospitality, Business Administration, or a related discipline.
• At least 10 years of experience in hospitality operations, including a minimum of 3 years in a senior hotel leadership capacity.
• Extensive expertise in front office operations is essential.
• A proven background working with luxury hotel brands.
• Strong financial management capabilities, including budget oversight.
• Exceptional guest service skills.
• Proven ability to lead and develop teams effectively.
• Excellent verbal and written communication skills in English.
• Hospitality or management certifications are advantageous.

Core Competencies

• Management of hotel operations
• Enhancement of guest experience
• Budget preparation and cost control
• Operational process improvement
• Adherence to compliance and brand standards
• Staff leadership and talent development
• Creative problem solving
• Change management
• Driving business performance

Why Join This Team

• Opportunity to contribute to a dynamic, award-winning hotel team
• Competitive salary and comprehensive benefits
• Prospects for career advancement in a prestigious establishment
• Work in one of the world’s most vibrant and attractive cities