Customer Relationship Management Executive

About the Role

We are seeking a Multilingual Customer Relationship Management (CRM) Executive to become a vital member of our dynamic customer experience team in Dubai. This role requires individuals with an engineering or architecture educational background who excel in communication and interpersonal engagement.

Key Responsibilities

• Handle direct client interactions to address and resolve customer inquiries effectively.
• Engage in customer support and service activities ensuring superior customer experience.
• Participate actively in voice-based communication processes to manage client relationships.
• Manage and nurture ongoing client relationships, maintaining high satisfaction levels.

Requirements

• Possess a Bachelor’s degree in Engineering (BE or B.Tech) or Architecture (B.Arch).
• Demonstrated strong communication and interpersonal skills essential for customer-facing roles.
• Prior experience dealing directly with customers in areas such as Customer Support, Voice Processes, Client Relationship Management, Customer Service, or Direct Client Interaction.