Operations Manager - KSA & UAE

About the Role

We are seeking an Operations Manager to oversee our Go-To-Market (GTM) operations in the KSA and UAE regions. Based in Riyadh or Dubai, you will join the Operations Leadership team to lead all operational functions across these markets.

Key Responsibilities

• Devise and execute effective operations strategies within the current framework covering customer service, kit booking, logistics, shipping, receiving, warehousing, and asset management.
• Ensure recruitment, development, and engagement of top talent to successfully manage operational activities.
• Identify opportunities to enhance processes and ensure continuous, sustainable improvement of implemented solutions.
• Direct projects and daily operations with a thorough understanding of client and market requirements.
• Collaborate and maintain strong partnerships with multiple internal teams including Commercial, Regulatory Affairs & Quality Assurance (RAQA), Finance, EMEA Supply Chain, Sales, and Marketing, leveraging synergies within the region.
• Lead or contribute to cross-functional initiatives and integration efforts stemming from mergers or acquisitions.
• Guarantee adherence to all compliance frameworks including SOX, FCPA, and internal policies.
• Drive standardization and harmonization of operational processes.
• Monitor and achieve all key performance indicators (KPIs) and financial targets related to customer and logistics services.

Candidate Profile

• Possess a degree in Business, Logistics, or an equivalent field.
• Bring at least five years of experience in a comparable role, ideally combining logistics/warehouse management with customer-facing responsibilities.
• Have a minimum of three years’ experience in managing teams.
• Experience in a multinational enterprise with a complex organizational structure is preferred.
• Fluent in English; Arabic proficiency is considered an advantage.
• Familiarity with Lean, Six Sigma, or other process excellence methodologies, including training or certification, is a plus.

About Stryker

Stryker is a global medical technology leader focused on improving healthcare outcomes through innovative products and services in MedSurg, Neurotechnology, Orthopedics, and Spine. The company impacts the lives of over 150 million patients annually worldwide.