Operations Manager

Overview

Join Hilton as an Operations Manager where your role transcends daily management to creating memorable and warm guest experiences. You will play a fundamental role in steering hotel operations and spreading exceptional hospitality to every guest.

Key Responsibilities

• Collaborate closely with senior leadership including the General Manager, Director of Business Development, Finance Controller, and Human Resources Director to support overall hotel strategy.
• Oversee various departments including Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation, and Food Safety.
• Take active part in major management activities such as capital projects, renovations, staff training initiatives, and enhancing customer service quality.
• Train staff and enforce Hilton standards and departmental policies.
• Regularly inspect hotel areas to ensure all assets and systems are maintained in prime condition.
• Develop detailed cost control plans aimed at maximizing operating profits while adhering to Hilton standards, safety, and superior guest experience.
• Perform monthly cost analyses covering room occupancy costs, food and beverage expenses, payroll, including overtime, and outsourced services; implement action plans accordingly.
• Professionally manage direct reports to foster effective teamwork and smooth operations.
• Plan or approve budgets, targets, and work schedules on an annual, quarterly, and monthly basis for each direct report.
• Conduct routine operations meetings involving all direct reports.
• Monitor daily team performance and appearance standards.
• Ensure staff rosters meet hotel needs and comply with labor laws.
• Drive achievement of hotel targets including revenue, profit, SALT, QA scores, and employee turnover rates.
• Coordinate with Director of Business Development and Food & Beverage Managers to manage cost-effective operations regarding menu, pricing, promotions, and related activities.
• Support competitive sales strategy development alongside sales teams.
• Oversee hotel events such as celebrations, decorations, and coordination with conference organizers.
• Conduct semi-annual competitor analysis on products and pricing.
• Ensure VIP guests receive exemplary care and service daily.
• Adhere to all hotel security and emergency protocols.
• Assist the General Manager in all hotel operational functions and complete assigned tasks promptly.
• Accept that job description may be adjusted by management without prior notice.
• Undertake additional reasonable duties as assigned.

Qualifications & Core Values

Success at Hilton requires more than skills: it demands passion for hospitality, integrity, inspirational leadership, teamwork, accountability, and focus on timely execution to make impactful contributions.

About Hilton

Hilton is a global hospitality leader committed to exceptional guest experiences and rewarding workplace culture, recognized repeatedly as one of the world's best employers. Our comprehensive brand portfolio and dedication to excellence set new travel industry benchmarks.

Team Culture and Benefits

At Hilton, we nurture our teams with outstanding benefits to support well-being and work-life balance:

• Exclusive global travel discounts with Go Hilton program allowing up to 110 nights yearly at rates as low as $40.
• Paid parental leave for eligible employees including partners and adoptive parents.
• Crisis Concierge services for compassionate support during difficult times.
• Wellness resources including mental health support and employee assistance programs, varying by location and employment terms.

Note: Benefit availability depends on employee location and program terms.