Operations Executive
Heseos Technology Private Limited
Pune, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 35,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
As an Operations Executive at Heseos Technology Private Limited, you will oversee the comprehensive customer and project operations activities, from confirming orders and coordinating installations to handling customer inquiries and ensuring projects are completed successfully.
Key Responsibilities
- Manage daily operational tasks including tracking orders, dispatches, installations, commissioning, and project completion.
- Facilitate coordination between sales, warehouse, installation engineers, vendors, and customers, ensuring seamless communication and workflow.
- Maintain detailed project trackers, documentation, and regular status reports to monitor progress.
- Serve as the main contact for customers, responding to queries about products, installation, configuration, and basic troubleshooting.
- Monitor customer complaints, ensuring they are recorded, tracked, and resolved within set timelines.
- Work with the engineering team to address technical issues and follow through to resolution.
- Organize installation schedules and coordinate with site teams and installation engineers, managing checklists and approvals.
- Track defects or outstanding issues until fully resolved, including warranty and after-sales services.
- Collaborate internally across sales, technical, warehouse, finance, and management departments.
- Escalate critical issues to management promptly with clear status updates and suggestions.
- Produce and maintain live dashboards covering orders, dispatch status, installations, open complaints, service turnaround times, project closures, and pending operational dependencies.
- Generate daily and weekly reports and uphold accurate records of customers and projects.
- Identify frequent operational challenges and propose improvements to processes.
Candidate Profile
The ideal candidate is self-driven with a strong sense of ownership and problem-solving capabilities, proficient in managing multiple projects simultaneously in a fast-paced startup environment. Excellent communication, coordination skills, and familiarity with Excel or Google Sheets are essential. A basic technical understanding of smart-home products and a dedication to thorough documentation and timely follow-up are important.
Performance Metrics
- Timeliness of installation and project completion
- Speed of resolving customer complaints
- Ageing of unresolved issues
- First-time resolution success rate
- Level of customer satisfaction
- Accuracy of operational management information system (MIS)
- Effectiveness in follow-up and task closure
- Quality of project handover
Compensation
This full-time position offers a monthly salary ranging from 15000 to 35000 INR.