Operations Coordinator - HVAC Service & Projects

About Air Excel HVAC Solutions

Air Excel HVAC Solutions, located in Delhi NCR, is an authorised Blue Star dealer and air-conditioning contractor. The company provides installation and servicing of AC systems to a variety of clients including retail chains, restaurants, banks, and offices throughout the region. Operations are managed through digital tools such as Odoo and a dedicated service desk application, moving beyond traditional registers and informal communication channels.

Key Responsibilities

• Manage daily service schedules by reviewing new complaints each morning and confirming technician assignments.
• Ensure each service job is attended to within the same or next day, closely following up until job completion including obtaining photographic evidence and client confirmation.
• Maintain accurate updates on Odoo including complaint logs, installation progress, pending drawings, and billing stages.
• Communicate with clients via phone and email, efficiently managing escalations with professionalism and promptness.
• Handle billing processes timely, including generating work orders, invoices, and entries in the Blue Star portal, as well as overseeing payments and following up on overdue accounts.
• Coordinate material requirements for each job, manage purchase requests, and arrange deliveries to sites.
• Track technician attendance and daily activity reports, summarizing daily performance to the business owner.

Candidate Requirements

• Experience ranging from 2 to 5 years in operations, coordination, or back-office roles within service-related companies.
• Proficiency with software tools such as Excel or Google Sheets, with preference for experience in ERP or CRM systems.
• Strong written communication skills in English for client correspondence and fluency in Hindi for effective communication with field teams.
• Highly organized and determined, demonstrating persistent follow-up to ensure task completion.

Compensation and Benefits

• Monthly fixed salary between ₹25,000 and ₹30,000, adjusted according to experience.
• Coverage for accidents and health insurance.
• Opportunity to grow within a company transitioning to modern digital systems and expanding its team.