Operations Coordinator

About Intrepid Travel

At Intrepid Travel, our mission is to inspire, create, share, and lead exceptional travel experiences that positively impact people and the planet. Since 1989, we have been driving positive change through meaningful travel adventures, operating thousands of tours across more than 100 countries. We are proud to be a certified B Corp, reflecting our commitment to sustainable and ethical business practices.

Role Overview

We are seeking a highly organized and detail-focused Operations Coordinator to support the New Zealand Operations Team. In this full-time, 12-month contract role based in Auckland, you will assist in managing daily trip activities to ensure safe and smooth operations. Collaborating closely with the Operations Manager and Deputy, you will address operational challenges, maintain transparent communication with Tour Leaders and suppliers, and help resolve on-ground issues. Your efforts will contribute significantly to delivering outstanding travel experiences across New Zealand.

Responsibilities and Expectations

• Provide managerial and administrative assistance to enhance operational efficiency.
• Manage day-to-day trip operations, handling any challenges promptly and effectively.
• Communicate clearly with Tour Leaders and suppliers to support seamless travel delivery.
• Build and maintain strong partnerships with operational collaborators.
• Respond quickly to queries from Tour Leaders and support issue resolution in the field.

Required Skills and Qualifications

• At least two years of experience in travel operations.
• Familiarity with travel logistics within New Zealand.
• Exceptional organizational capabilities and meticulous attention to detail.
• Proficient with Microsoft Office suite.
• Strong customer service orientation and excellent communication skills.
• A Diploma or Degree in Travel and Tourism would be advantageous.

Diversity and Inclusion

We embrace diversity as a core strength, with a team composed of 71 nationalities across 30 countries. We foster an inclusive culture where individuals from all backgrounds and identities—including First Nations People, LGBTQI+ individuals, persons with disabilities, and those from varying ethnicities, races, and religions—are encouraged to join us.

Benefits and Work Culture

• Flexible working arrangements, including the option to work remotely and up to four weeks per year from any location.
• At least 10 weeks of paid parental leave for all parents, alongside additional leave options.
• Access to e-learning platforms, professional development, and mentorship programs to support growth.
• Twenty hours of volunteer leave annually to dedicate to causes that matter to you.
• Availability of a 24/7 Employee Assistance Program offering counseling support for employees and their families.

Our Values

Integrity, collaboration, ambition, and impactful actions define us. Our people live these values daily, fueling our ongoing success and positive influence on the travel community.