- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About BONIIK
BONIIK has been Australia's foremost K-Beauty authority for over ten years, operating across retail, ecommerce, and wholesale channels nationally. As the exclusive Australian distributor for globally renowned brands such as TIRTIR, BEAUTY OF JOSEON, COSRX, and MEDICUBE, BONIIK supplies major retailers including Chemist Warehouse, Priceline, Myer, Kmart, Big W, Adore Beauty, and The ICONIC.
Position Overview
We are looking for a dynamic and meticulous Operations & Administrative Coordinator to support our daily supply chain activities, customer service functions, and office operations. The ideal candidate will be a self-driven communicator who embraces accountability and can flourish in a fast-moving environment.
Key Responsibilities
- Monitor daily order processing and freight shipments using internal tracking systems.
- Investigate and manage inquiries regarding lost or delayed parcels for both business clients and retail customers.
- Communicate directly with freight carriers to resolve delivery problems swiftly.
- Respond to customer emails about orders and delivery statuses.
- Handle product returns, replacements, and refund processes accurately.
- Address and resolve client complaints to maintain high customer satisfaction.
- Review staff timesheets biweekly for accuracy.
- Prepare and submit payroll information to the Finance Department punctually.
- Maintain confidential and organized payroll files and collect monthly expense reports.
- Oversee office supply inventory and reorder as necessary to keep the workspace orderly.
- Welcome visitors and manage incoming and outgoing correspondence.
- Assist other departments with miscellaneous tasks, including dispatching documents and product samples.
Qualifications and Skills
- Demonstrated experience in operations, administrative roles, or supply chain support.
- Excellent verbal and written communication capabilities.
- Strong attention to detail paired with basic numeracy skills for handling timesheets and expenses.
- Ability to handle multiple tasks simultaneously and prioritize workload efficiently.
Benefits and Working Conditions
- Secure full-time employment.
- A supportive and friendly team environment.
- Attractive staff discounts on the latest products and trends.
- Convenient office location adjacent to Mascot Train Station.
Industry
Retail