Operations Control Resource Allocator – Talent Pool Opportunity

Role Overview

This position is responsible for effective and equitable allocation of Qatar Airways' non-supervisory operational manpower across various business areas. The role ensures flexible staffing aligned with daily rosters and operational needs to meet service agreements.

Operational Responsibilities

• Allocate resources fairly for non-supervisory and less complex ground handling operations in line with operational business rules integrated into the Resource Allocation system.
• Confirm resource availability for each shift by monitoring system updates and rosters, assigning flight-related tasks based on staff qualifications and system rules.
• Conduct resource allocation in three phases: pre-planning (24 hours before shifts), shift-planning (start of shift review and adjustments), and real-time monitoring and allocation to handle dynamic operational requirements.
• Optimize operational efficiency by preparing, communicating, and executing effective resource allocation plans using the appropriate systems.
• Effectively communicate allocations to personnel and track progress of assigned tasks throughout shifts.
• Collaborate closely with operational shift teams to manage changes such as staff absences, recommending replacements or overtime as needed.
• Continuously review and adjust resource allocation plans to address evolving operational needs and business objectives.
• Maintain constant communication with shift management, including officers and duty managers, to ensure alignment and system effectiveness.
• Prepare detailed resource allocation plans usable during scheduled and unscheduled system downtimes.
• Work alongside fellow Resource Allocators to ensure smooth shift transitions and provide backup coverage as required.
• Perform additional duties as directed by the department head.

Candidate Qualifications

• High school diploma with at least 2 years of relevant experience, or a Bachelor’s degree (or equivalent) with at least 1 year of relevant experience.
• Experience managing high-volume operational resource allocation systems, roster planning, or resource management functions.
• Proficiency in time resource allocation systems and advanced skills in Microsoft Office applications.
• Strong analytical skills and the ability to adapt rapidly to changing operational demands within shifts.
• Effective written and oral communication skills to clearly present recommendations and operational adjustments.

Preferred Experience

• Familiarity with Real Time Allocation systems or similar decision-support tools used in resource allocation.

Additional Information

This notice serves to establish a talent pool and does not guarantee employment. Qatar Airways Group reserves the right to alter or withdraw this recruitment process at any time.

Location: Doha, Qatar

Closing Date: October 5, 2026