Operations Control Resource Allocator

Overview

This role involves diligent allocation of Qatar Aviation Services' manpower across various operational sectors, focusing on non-supervisory positions. The aim is to ensure resource distribution is flexible and aligns with daily operational rosters to meet the core functions of the business and fulfill service level agreements effectively.

Key Responsibilities

• Fairly allocate manpower for ground handling and less complex operational areas following established business rules embedded in the resource allocation system.
• Verify availability of staff and equipment per shift using system updates and rosters, while continuously assessing task demands to ensure flight-related duties comply with business protocols and staff qualifications.
• Undertake resource allocation through three stages: pre-planning (preparing allocations 24 hours in advance), shift-planning (validating and detailing assignments at shift start), and real-time management (adjusting plans dynamically during the shift as necessary).
• Utilize resource allocation systems to optimize efficiency and productivity, communicate plans effectively, and monitor task fulfillment.
• Collaborate with operational shift teams to adapt resource plans in response to unforeseen changes, such as staff absences, recommending replacements or overtime.
• Regularly review resource plans to align with changing operational needs and collaborate closely with shift management personnel to maintain system efficacy.
• Develop contingency resource allocations for use during scheduled or unscheduled system downtimes.
• Coordinate with fellow resource allocators to ensure smooth transitions during shifts and provide cross-area support as needed.
• Perform additional duties as directed by the department head.

Qualifications and Skills

• Possession of a High School diploma with minimum two years of relevant experience, or a Bachelor’s degree/equivalent with at least one year in a related role.
• Experience managing operational resource allocation systems and roster planning within large staff environments.
• Proficient in time resource allocation software and MS Office applications.
• Strong analytical skills with an ability to quickly adapt to operational changes.
• Effective written and verbal communication capabilities to clearly present resource allocation adjustments and recommendations.
• Preference given to candidates familiar with real-time allocation decision support systems.

Additional Information

Location: Doha, Qatar.
Job Family: Cargo & Airport Operations.
Application Closing Date: August 31, 2026.