Operations Consultant - Settlements (Payouts)

Role Overview

As an Operations Consultant specialising in Settlements and Payouts, you will ensure the timely and precise processing of payment transactions while prioritising excellent customer service. This role involves close collaboration with both internal and external partners to streamline service delivery, adhere to compliance standards, and reduce operational risks. Your focus will include diligent process ownership, accuracy, and driving continuous improvement to support team achievements and align with the core values of Heartland Bank.

Key Responsibilities

• Accurately and promptly manage payment settlement transactions.
• Work closely with stakeholders to deliver seamless service and meet regulatory requirements.
• Identify and minimize operational risks through effective controls.
• Champion process improvements and uphold service excellence standards.

Candidate Profile

The ideal candidate is detail-oriented and client-centric, with the ability to excel in a dynamic environment. Strong communication skills, unwavering commitment to compliance and precision, and a proactive approach to resolving issues are essential. You will be an engaged team contributor who takes full ownership of your responsibilities and is motivated to achieve outstanding outcomes for customers and the organisation.

Required Skills and Knowledge

• Experience in banking or finance sectors is preferred.
• Familiarity with loan documentation, securities, and settlement processes is advantageous.
• Understanding compliance obligations relevant to financial operations.
• Excellent attention to detail coupled with effective problem-solving capabilities.
• Ability to reconcile data, detect inconsistencies, and implement corrective actions.
• A strong eagerness to learn and utilise current technologies.

About Heartland Bank

Heartland Bank is a publicly listed financial institution with operations in New Zealand and Australia, offering competitive savings and finance products aimed at diverse clients such as businesses, farmers, and retirees. Heartland is committed to digital transformation to enhance service delivery and customer experience, supporting faster transactions and competitive pricing.

Culture and Employee Benefits

Our environment fosters innovation, collaboration, and inclusivity. We promote diversity through employee resource groups including Manawa Whenua (Māori group), Rainbow Committee, Diversity & Inclusion Committee, and Green Team, supporting wellbeing and career growth. Benefits include employee banking deals, comprehensive insurance packages, flexible working arrangements, recreational sports teams, and social events like Friday night pizzas and drinks.

Diversity and Inclusion Commitment

Heartland values the uniqueness of every individual, actively cultivating an inclusive workplace that respects diversity. We hold certifications such as Living Wage Employer, Hearing Accredited Workplace, and Rainbow Tick, reflecting our dedication to equitable treatment and support for all staff.