Billing System Platform Lead

About Us

Mitti by SafetyCulture is a global technology company with nearly 1,000 employees focused on creating tools that enhance the work experiences of the three billion frontline workers worldwide. We offer the scale of a major tech firm without heavy bureaucracy, empowering every full-time employee with equity to share in our growth. Our current focus is on intelligent scaling through AI, a clear mission, and genuine ownership.

Key Responsibilities

• Manage end-to-end configuration and administration of Zuora Billing including product catalogs, rate plans, charge setups, subscription management, invoicing, workflows, and payment processing to ensure consistent precision and reliability.
• Serve as the main internal authority on Zuora Billing and CPQ by promptly troubleshooting issues, diagnosing root causes, and implementing durable solutions independently.
• Continuously identify and lead optimization initiatives in the order-to-invoice workflow to enhance billing accuracy, minimize manual tasks, and accommodate business expansion.
• Convert requirements from Finance, Revenue Operations, and Sales into configuration and architecture within Zuora, bridging business objectives and technical deployment.
• Oversee and maintain integrations between Zuora and connected systems such as Salesforce CRM, payment gateways, and ERP/financial tools, collaborating with Engineering to guarantee data consistency and system dependability.
• Coordinate with Revenue Operations to synchronize Zuora CPQ configurations with Billing, ensuring alignment between sales quotations and invoicing processes.
• Collaborate with Sales and Revenue Operations teams to refine Zuora CPQ workflows aimed at reducing quoting inefficiencies and accelerating the sales cycle.
• Partner with personnel responsible for Revenue Recognition and ARR reporting to provide accurate billing data for validation and discrepancy resolution.
• Develop and sustain detailed technical documentation on system setups, integrations, workflows, and billing procedures to maintain transparency, audit readiness, and knowledge transfer.

Scope Clarifications

• This role does not manage Salesforce CRM platforms or the sales quoting experience within Salesforce, which are handled by Revenue Operations.
• The role excludes management of cash lifecycle activities such as collections, cash application, or payment reconciliation beyond invoicing.

Technical Competencies

• Advanced hands-on experience configuring and maintaining Zuora Billing components, including product catalogs, pricing models, subscription lifecycle, invoice settlement, workflows, data loader, queries, and payment gateway administration.
• Demonstrated in-depth knowledge of Zuora CPQ, focusing on pricing strategies, quoting workflows, and managing subscription amendments.
• Comprehensive understanding of SaaS subscription order-to-invoice processes.
• Proficient in managing and troubleshooting Zuora integrations with Salesforce CRM and ERP or financial systems.
• Ability to translate business needs into operational system configurations and scalable technical designs.
• Strong capabilities in data interrogation and validation across integrated platforms to troubleshoot billing discrepancies and ensure accuracy.
• Possession of Zuora Billing certification is a highly valuable asset.

Behavioral Attributes

• Confident in owning the Zuora Billing and CPQ domains, taking initiative and decisive actions without waiting for direction.
• Effective communicator capable of bridging technical and business conversations across cross-functional teams including Finance, RevOps, Sales, and Engineering.
• Problem-solver who proactively presents practical options and solutions rather than just identifying issues.
• Comfortable dealing with ambiguity and capable of integrating into a recently implemented system to drive enhancements independently.
• Maintains strict attention to accuracy and data integrity due to the critical impact billing errors have financially and for customers.
• Driven to identify inefficiencies and implement improvements proactively.
• Thrives in collaborative environments and manages high-pressure situations well.

AI Proficiency

• Leverages AI solutions such as Claude or Microsoft Copilot to expedite documentation writing, root cause investigations, functional specification drafting, and researching Zuora features.
• Evaluates AI-generated proposals for billing configuration adjustments, verifying their compatibility with business rules and system limits.
• Uses AI tools and native Zuora AI capabilities to continuously research and remain updated on platform advancements and industry best practices.
• Demonstrates innovative application of AI models and protocols to transform billing workflows and processes.

Success Indicators

• Achieve stable and thoroughly documented Zuora Billing and CPQ configurations within the first three months to ensure confident reliance by Finance and RevOps.
• Establish and actively maintain a dynamic backlog of billing system improvements, delivering at least two impactful enhancements within six weeks that reduce manual work or increase billing precision.
• Develop efficient, transparent procedures for Finance, RevOps, and Sales teams to report and resolve billing issues, markedly improving response times post go-live.
• Ensure reliable integrations between Zuora, Salesforce CRM, and financial systems with proactive data quality monitoring to prevent order-to-invoice inaccuracies.
• Showcase at least one concrete Zuora enhancement that reduces sales quoting hurdles or accelerates deal closure within the first month.

Key Collaborators

• Direct manager: GTM Systems Manager
• Revenue Recognition and Revenue Accounting teams
• Revenue Operations team
• Sales and Deal Desk teams
• Engineering team responsible for technical integration and delivery
• External partners such as payment gateways and tax service providers (e.g., Avalara)

What We Provide

• Equity opportunities with growth potential alongside competitive compensation
• Flexible working conditions
• Access to training and development programs both professional and personal
• Engagement activities including Hackathons, Workshops, and Lunch & Learns
• Onsite culinary services offering breakfast, lunch, and snacks
• Barista coffee machines, craft beer on tap, boutique wines, and various non-alcoholic drinks
• Wellness initiatives such as Employee Assistance Programs and comprehensive parental leave policies
• Regular team celebrations and events
• Facilities including onsite gym, table tennis, board games, a book library, and pet-friendly office environment

Inclusion & Application

We are dedicated to cultivating an inclusive workplace where all employees can be their authentic selves. Reasonable accommodations are provided during recruitment to ensure fair access. Our award-winning culture values potential over perfect qualifications, encouraging candidates to apply even if they do not meet every listed requirement.

Note: We do not work with recruitment agencies and do not accept unsolicited resumes or partnership proposals.