Operational Support Officer

About The Role

Join our team at Rye Hill Prison near Rugby, Warwickshire, as an Operational Support Officer, a key position within the Care and Rehabilitation Services dedicated to aiding prisoner resettlement. This permanent, full-time role offers a meaningful career path supporting rehabilitation efforts for individuals preparing to reintegrate into society.

Role Overview

As an Operational Support Officer, you will contribute to maintaining a safe and supportive environment by coordinating daily operations. You will perform tasks including monitoring security systems, assisting visitors, managing security equipment, facilitating the movement within the facility, and handling communications.

Key Responsibilities

• Monitor CCTV and communication networks to ensure site security.
• Welcome and assist visitors while enforcing safety protocols professionally.
• Distribute and track keys, tallies, and radios, ensuring security compliance.
• Manage the organized movement of people throughout the prison facility.
• Handle telephone inquiries with courtesy and helpfulness.
• Support contractors and visitors by completing necessary documentation and safety checks.
• Maintain the Visitors Centre as a secure and welcoming area for family and guests.

What We Offer

• Starting salary of £28,057.94 per annum.
• Employee benefits including company pension, free parking on-site, access to an on-site canteen, and discounts at the high street shop.
• Opportunities for continued professional growth and training, including potential advancement to a Prison Custody Officer role.
• A stable, friendly, and team-oriented work environment.

Candidate Profile and Inclusion

We seek dependable, empathetic individuals with excellent communication skills to join our diverse and inclusive team. We welcome applicants from all backgrounds and provide reasonable adjustments to support candidates during recruitment and employment. All employees must commit to safeguarding and promoting the wellbeing of vulnerable adults and children.

Additional Information

Applicants must pass rigorous vetting standards including a 10-year checkable history in accordance with company and Home Office requirements. These roles are exempt from the Rehabilitation of Offenders Act. Applications will be handled by a third-party recruiter in compliance with data protection laws.