Operation Supervisor

Role Overview

We are looking for a skilled Fleet Operations Supervisor to manage the daily activities of a small truck fleet. This role involves close coordination with clients and drivers, overseeing transportation operations throughout Saudi Arabia to ensure smooth and efficient execution.

Key Responsibilities

• Act as the main contact for clients about truck availability, scheduling, and trip updates.
• Professionally respond to client inquiries via email and other communication tools.
• Manage daily dispatch and routing of company-owned trucks and assigned drivers.
• Handle coordination of trucks without drivers by arranging external or subcontracted drivers as necessary.
• Track vehicle locations, trip progress, and driver availability continuously.
• Plan and validate routes including rural cities, remote areas, and various regions within Saudi Arabia.
• Escalate operational issues such as delays or disputes to management with proper documentation.
• Maintain comprehensive vehicle records including registration, insurance, maintenance history, and trip logs.
• Monitor schedules for maintenance and ensure documentation renewals are timely.
• Prepare detailed fleet status reports and trip summaries using Microsoft Excel.
• Create PowerPoint presentations for management or client reviews as needed.
• Be accessible for urgent coordination during active trips and work flexible hours, including night shifts, based on operational demands.

Qualifications and Experience

• Bachelor's degree in any field.
• At least five years of experience in fleet operations, logistics, transportation, or truck coordination.
• Proficient in Microsoft Excel and PowerPoint.
• Experience with truck dispatching, route planning, driver coordination, and trip tracking.
• Familiar with Saudi Arabia’s regional geography, road conditions, rural cities, and remote locations.
• Strong organizational and problem-solving abilities with meticulous record management.
• Excellent written communication skills for client-facing correspondence.
• Capability to manage urgent operational tasks under pressure.
• Flexibility to work variable hours and night shifts as operationally required.