Online Assistant

Work Schedule

There are two roster options available for this position:

• Roster Option 1: Monday, Tuesday, Wednesday, and Sunday from 6:00 AM to 3:30 PM
• Roster Option 2: Wednesday from 5:00 AM to 2:30 PM, Thursday from 5:30 AM to 3:00 PM, Friday and Saturday from 6:00 AM to 3:30 PM

About Woolworths Supermarkets New Zealand

Woolworths Supermarkets New Zealand operates over 185 stores with a team of 20,000 employees nationwide. Their mission is to enhance the lives of New Zealanders through excellent service. The workplace culture is friendly, grounded, energetic, and includes strong collaborative values. The company prioritizes diversity, innovation, mutual respect, and continuous learning.

Role Overview

• Accurately and safely pick and pack customer online orders with efficiency
• Coordinate with various departments regarding stock availability and substitution queries
• Promote and uphold safety standards for self and colleagues

Candidate Profile

• Possesses a good understanding of customer service principles
• Able to make customer-first decisions within established processes and systems
• Works well in teams and communicates effectively
• Comfortable standing through shifts
• Maintains a friendly and approachable demeanor

Benefits

• Access to Everyday Rewards team card with discounts and bonus points for groceries and delivery
• Discounts on banking and insurance products including health and life insurance
• Opportunities for global and local career advancement

Company Culture and Inclusion

As a part of the Woolworths Group, this role is supported by a culture fostering care, flexibility, empowerment, and innovation. The Group is committed to diversity, equity, inclusion, and ensuring every employee feels they belong and can thrive. Applicants needing adjustments during the hiring process are encouraged to communicate their needs.