On Site End User Support Engineer

Role Overview

We are seeking a Level 2 Desktop Support Engineer based in Dublin, working onsite five days a week within a Managed Services Team dedicated to a prestigious client in Dublin 2. This role involves supporting a dynamic multi-technology IT environment including Microsoft Servers, Exchange, Active Directory, VMWare, Citrix, Azure cloud services, and other modern Microsoft applications.

Key Duties

• Monitor, manage, and configure customer IT infrastructure.
• Set up user accounts and prepare equipment provisions.
• Deliver comprehensive desktop support for customers.
• Support Windows desktops, Outlook email, network connectivity, Microsoft Office, and Office 365 applications.
• Configure and maintain Microsoft Server, Exchange, and Active Directory services.
• Update and maintain technical documentation.
• Troubleshoot hardware issues.
• Liaise with and manage third-party service providers.
• Provide application troubleshooting and support.
• Handle imaging and deployment of systems.
• Manage file permissions and access rights.
• Configure and support mobile device infrastructure.

Experience & Qualifications

• Minimum of 2 years hands-on experience in a desk-side support role.
• Proficiency in providing first-level application support.
• Basic knowledge and experience with Windows Servers, Active Directory, Microsoft Exchange, and MS Office.
• Experience with Office 365 and virtualization technologies is a plus.
• Strong customer service skills and familiarity with call handling procedures.
• Preferred certifications include Microsoft Specialist in Windows 10, Microsoft Certified Professional (MCP) for Client or Server OS, CompTIA A+, or CompTIA Network+.

Additional Details

This full-time contractual position requires working onsite in Dublin City Centre five days per week. Daily compensation is set at 195 EUR. Interested candidates should be ready to engage immediately.