Office Manager

Overview

We invite a skilled and highly organized Office Manager to join SSPRINT Screen Printing, located in Marrickville, New South Wales. This role involves managing daily administration and coordinating operational activities across the company. Beyond standard administrative duties, the position includes responsibilities spanning customer service, sales administration, accounting, freight logistics, production assistance, and overall office management. The goal is to enhance business efficiency by developing systems, structured processes, and an environment that enables teams to excel. This role requires close collaboration with senior leadership, production staff, and office teams, acting as the central hub for company coordination.

Key Duties

• Respond promptly and professionally to customer email inquiries.
• Provide accurate guidance and information to customers as needed.
• Create customer quotations using company protocols and input relevant data into Xero accounting software.
• Manage incoming phone calls, address queries when appropriate, and forward calls to the correct team members.
• Perform accurate data entry and maintain updated records in Monday.com.
• Monitor office supplies inventory and ensure resource availability for the team.
• Offer administrative assistance to senior management.
• Ensure smooth daily office operations.
• Identify and implement improvements in workflows, processes, and internal systems.
• Oversee coordination with office vendors, suppliers, maintenance, and handle general office requirements.

Candidate Profile

• Previous experience as an Office Manager, Administration Manager, Operations Coordinator, or similar senior administrative role is advantageous.
• Exceptionally organized with an eye for detail.
• Proactive in identifying tasks without requiring direction.
• Effective communicator with customers, suppliers, and internal colleagues.
• Adept at juggling multiple tasks in a fast-paced production environment.
• Pragmatic, solution-oriented, and committed to completing tasks thoroughly.
• Comfortable using various business software and quick to learn new systems.
• Competent operating across administration, customer service, finance, and operations functions.
• Professional demeanor, approachable, and dependable.
• Familiarity with Xero, Monday.com, or related management systems is a strong plus.

Compensation and Benefits

• Annual gross salary of $80,000 plus superannuation benefits.
• Standard 38-hour workweek.
• Full-time employment status.
• Entitlement to annual leave and sick & carer's leave.
• Opportunity to take on meaningful responsibility with the ability to enhance business operations.
• Work within creative industries including fashion, music merchandise, and production sectors.
• Role involves hands-on work at our Marrickville production and office location.

About SSPRINT Screen Printing

SSPRINT is a custom merchandise and garment printing company based in Marrickville that specializes in music and touring merchandise, fashion, streetwear, and promotional items. Collaborating with leading Australian fashion brands, artists, and agencies, SSPRINT offers a seamless service from concept to completion, with all manufacturing done in-house at their Marrickville facility. Rooted in design, their commitment extends to ethical and sustainable production. They utilize high-quality locally sourced garments and premium screen-printing technology to deliver superior results.