Office Assistant

About the Role

We are seeking a diligent Back Office and Administrative Executive to assist with day-to-day operational activities. This role requires managing customer interactions, order processing, packaging tasks, office administration, and conducting field visits for supplier and market coordination.

Key Responsibilities

• Address customer inquiries via phone and WhatsApp/chat promptly and professionally.
• Manage communication concerning orders, deliveries, exchanges, and returns ensuring customer satisfaction.
• Resolve straightforward customer issues with appropriate follow-up.
• Oversee incoming orders and maintain basic order records accurately.
• Organize the packing and shipping process, verifying product correctness prior to dispatch.
• Liaise with delivery and logistics partners as needed for smooth order fulfillment.
• Conduct visits to wholesale markets, manufacturers, and suppliers to support sourcing, price verification, sample collections, and vendor relations.
• Ensure healthy and continuous relationships with suppliers and market contacts.
• Handle routine administrative and back-office duties and keep records on orders, inventory, suppliers, and expenses.
• Assist the operations team in various tasks to maintain workflow efficiency.

Requirements

• Proficient communication skills in both Hindi and English.
• Confidence in speaking to customers and vendors through phone and WhatsApp.
• Basic familiarity with Microsoft Excel or Google Sheets and computer operations.
• Willingness to travel locally for market and supplier engagements.
• Responsible, well-organized, and able to adapt in a dynamic startup setting.
• Fresh graduates with good communication and organizational abilities are welcome to apply.