National Accounts Coordinator

About the Role

Are you someone who enjoys managing details and ensuring plans unfold perfectly? We are seeking a National Account Coordinator to join our Sales team for a well-respected South Australian brand. This newly created position focuses on supporting customers, promotions, and internal systems to guarantee flawless delivery of our products to the marketplace. Your efforts will ensure that plans come to fruition exactly as intended.

Key Responsibilities

• Provide daily and ad hoc support to the Sales team to maintain seamless customer account management.
• Maintain accurate customer and promotional data, manage orders, ensure compliance, and deliver timely submissions and reports.
• Coordinate promotional activities efficiently, oversee deadline tracking, and ensure error-free execution of all campaigns.
• Collaborate closely with customers, Field Sales, Marketing, and Account teams to synchronize promotional plans and support effective in-store activities.
• Manage customer portals and systems to prepare sales and promotional reports that provide Account Managers with essential insights to seize opportunities and boost sales.
• Support trade activations, perform post-promo reporting, and track performance to enable continuous improvement.

Candidate Profile

• Possess qualifications in Business, Commerce, Marketing, or related fields, with a commercial mindset and customer focus, translating data into actionable plans that enhance sales and customer satisfaction.
• Experience in sales coordination or account assistance, preferably within FMCG, retail, or consumer goods sectors, with a history of supporting Account Managers and managing customer needs.
• Strong expertise in promotional administration, managing multiple priorities for timely delivery via customer portals and reporting tools.
• Highly organized and detail-oriented, proficient in managing orders and sales processes accurately to strengthen customer relationships.
• Excellent communication and collaboration skills, able to build relationships with customers and cross-functional teams including Field Sales and Marketing.
• Analytical thinker with proficiency in ERP, CRM, and other customer management systems to generate reliable reports and insights guiding business decisions.
• A passion for food and flavour, keen to build a rewarding sales career while contributing positively to an iconic South Australian brand.

Why Join Us?

As a family-owned business with a history rooted in homemade recipes, we believe that a happy workplace creates happy customers. Many team members have been with us for decades, their names featured on our product jars. Our company culture is our secret ingredient, and we would love for you to be part of our team.